Carson Smith
Arlington,TX
Summary
I was in the service industry for almost a decade started as a server then learned how to bartend when i was 18 years old and did that on and off until Finally got sober in march of 2021 Since then i have worked with my sponsor and have been recovered from a hopeless state of mind and body. That has lead me to work in the treatment industry starting at chapter then leading me to Brazos I have a real passion for meeting people at their lowest point and showing them that God will get them out of it its just going to take action on their part.
Overview
4
4
years of professional experience
Work History
Recovery Advocate
Brazos Recovery Services
10.2022 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Documented case management activity for accurate, reliable records.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Ran peer accountability groups with the clients.
- Made sure the rules of the program were upheld by the clients on a daily basis.
Case Manager
Chapter House Recovery
11.2021 - 10.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Contacted the families of clients and gave them weekly updates of the progress being made areas the clients still needed improvement in.
- Guided them through the 12 steps of alcoholics anonymous.
Lead Server
97 West
12.2020 - 04.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Bartender
Campo Verde
08.2020 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bar Manager
World Of Beer
04.2020 - 08.2020
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Manager
China Bowl
11.2019 - 02.2020
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Manager
Wilder Wood
04.2019 - 11.2019
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Arlington High School
Arlington, TX06.2013
Skills
- Documentation Abilities
- Holding space for others
- High level communication skills
- 12 step recovery experience
- Leadership experience
- A whole lot of passion to help men and women who struggle with drug addiction/Alcoholism
- Teachable and understanding
- Team player
- End Cap Placement
- Cycle Counts
Timeline
Recovery Advocate
Brazos Recovery Services
10.2022 - Current
Case Manager
Chapter House Recovery
11.2021 - 10.2022
Lead Server
97 West
12.2020 - 04.2021
Bartender
Campo Verde
08.2020 - 01.2021
Bar Manager
World Of Beer
04.2020 - 08.2020
Bar Manager
China Bowl
11.2019 - 02.2020
Bar Manager
Wilder Wood
04.2019 - 11.2019
Arlington High School
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