Erin Burgdorff
Business Execution Consultant
Summary
Successful Regional Services partner with desire to lead by example and more than 20 years of experience. Energetic professional with great consulting and investigative skills. Known for reliability and innovation.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Business Execution Consultant
Wells Fargo Bank
Dallas, Texas
10.2009 - Current
- Conduct branch visits to assess levels of risk, observe behaviors and activities and provide consultation and escalation as needed
- Conduct weekly Leader Update with District Manager to review branch and district performance
- Interpret procedures to assist retail banking employees with customer issues
- Research complex account issues using multiple internal systems in real time to avoid loss exposure to the region
- Approve business transactions up to $10 million based on risk analysis
- Identify and escalate risks and issues that may cause adverse impact to the Bank
- Compile loss data for district and branch level trends to train branches in risk management activities
- Led Skype training session for Regional Services team
- Led the branch team that completed the rollout for the first Assisted Service ATM in Texas
- Identified gap in Branch Banking identification procedure and worked with Branch Process Design and Infrastructure team to clarify procedure for the Bank
- Developed Regional Banking Compliance and Operational (RBCOR) approved tool for use in Operational Integrity Reviews during branch visits
- Completed ‘3D’ project management training program for Texas region
- Led region in multiple branch openings and consolidations
- Lead weekly calls that identify and assess risks associated with district and region
- Mentor junior level Business Execution Consultants throughout Texas
Quality Assurance Analyst
Wells Fargo Bank
Dallas, Texas
08.2006 - 10.2009
- Performed Retail and Business Operations Control Reviews for 100+ AU’s enterprise wide
- Applied analytical thinking skills for recommendations regarding risk, compliance and operational controls
- Communicated with all levels of Retail and Business management and DSSG Partners
- Led Region calls and meetings to introduce new BCR program annually
- Delivered presentations for Regional and District meetings on program changes
- Mentored and trained new Quality Assurance Analysts
Education
Pursued Business Administration Degree -
University of Texas
01.2002 - 05.2006
Associate Degree - undefined
Brookhaven Community College
Skills
Adept at gathering and analyzing data to ensure it is easily understoodAbility to engage partners with an analytical and empathetic coaching style
Extensive experience with data and operations analysis
Timeline
Business Execution Consultant
Wells Fargo Bank
10.2009 - Current
Quality Assurance Analyst
Wells Fargo Bank
08.2006 - 10.2009
Pursued Business Administration Degree -
University of Texas
01.2002 - 05.2006
Associate Degree - undefined
Brookhaven Community College