Erin Conklin, CPCU, FLMI
Spokane ,WA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Associate - Product Contract Excellence
Liberty Mutual
SPOKANE, WA
06.2022 - 12.2023
- Collaborated on multiple Commercial Liability Product form and contract initiatives. Analyze information from various resources to develop recommendations. Created revisions with a focus on quality and customer centricity. Owned communication of changes to impacted stakeholders.
- Researched and answer inquiries related to coverages, forms, and contracts from the organization and provide recommendations.
- Monitored bureau and state activity, evaluating impacts to existing products. Collaborate with the Product Filings team on achieving approval of filings from regulatory authorities.
Claims Specialist - Large Loss, Personal Property
Liberty Mutual Insurance
Liberty Lake, WA
03.2019 - 06.2022
- Estimated personal property exposures in excess of 100K. Created total loss inventories and oversees vendor services.
- Subject matter expert for 8 local regional field teams. Provides training & real time coaching on personal property handling, vendor management, and partnering with large loss.
- Provided training to new hires on job role & Corelogic as part of their onboarding.
- Formal mentor for the Personal Property Specialist mentorship program & completed Ace Trainer Training.
- Member of the cross-job family committee which unites the 3 large loss job families to problem solve & improve relationships among the job families.
Claims Specialist III - Inside Property Claims Adjuster
Liberty Mutual Safeco
Liberty Lake, WA
06.2017 - 03.2019
- Investigated, estimated, and settled large volume of losses in a virtual environment. 85% of claims paid or closed within 10 days of first notice of loss. Over 3.5 claim closures per day.
- Virtually adjusted Personal Property Total Losses, and smoke claims for Renter's Policies during the Camp and Woolsey Fires.
- Assisted with coordinating water mitigation services, fire restoration, contents valuations, housing, and repairs to return customers to their pre-loss condition.
- Utilized my field and catastrophe experience to coach and train peers on estimating, sketch, and effective repairs.
Deployed Catastrophe Claims Specialist
State Farm Insurance
Pierre, SD
05.2016 - 04.2017
- Inspected, estimated, and settled large volumes of property claims to ensure timely response to customers during weather disasters.
- Completed structural and contents estimates. Assisted policyholders with additional living expenses and understanding all applicable policy benefits.
- Deployed in response to wind, hail, winter storms, and hurricane events.
Local Property Claims Specialist
State Farm Insurance
Pierre, SD
04.2015 - 05.2016
- Managed Property Claims for a territory extending over a third of South Dakota. Assisted peers with claims throughout South Dakota, North Dakota, and Minnesota. Distributed and managed workload of fellow Claim Adjusters when the local territory was affected by a catastrophic storm.
- Partnered with local agencies and contractors to provide a more seamless and simple experience to policyholders.
- Handled complex claims including dwellings deemed a total loss, Farm and Ranch policies and losses exceeding $500,000 in damages.
Education
CPCU - Chartered Property Casualty Underwriter
The Institutes
11.2020
B.S. iN BUSINESS MANAGEMENT
Western Governors University
06.2018
Project+ Certification in Project Management
CompTIA
2017
FLMI - Fellow, Life Management Institute
LOMA - Life Office Management Association
2014
in Progress - SCLA - Senior Claims Law Associate
American Educational Institute
12.2024
in Progress - Google Data Analytics Certificate
Grow Google
11.2023
Skills
- Extensive knowledge of Personal lines, Commercial General Liability, Umbrella, and Excess products
- Navigates complex projects with multiple stakeholders to create a superior insurance product
- Proficient in Microsoft & Google products Experienced in SERFF, formatting, and ISO circulars
- Field experience estimating large dwelling and personal property exposures
Timeline
Senior Associate - Product Contract Excellence
Liberty Mutual
06.2022 - 12.2023
Claims Specialist - Large Loss, Personal Property
Liberty Mutual Insurance
03.2019 - 06.2022
Claims Specialist III - Inside Property Claims Adjuster
Liberty Mutual Safeco
06.2017 - 03.2019
Deployed Catastrophe Claims Specialist
State Farm Insurance
05.2016 - 04.2017
Local Property Claims Specialist
State Farm Insurance
04.2015 - 05.2016
CPCU - Chartered Property Casualty Underwriter
The Institutes
B.S. iN BUSINESS MANAGEMENT
Western Governors University
Project+ Certification in Project Management
CompTIA
FLMI - Fellow, Life Management Institute
LOMA - Life Office Management Association
in Progress - SCLA - Senior Claims Law Associate
American Educational Institute
in Progress - Google Data Analytics Certificate
Grow Google
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