Erin Darr Chang
Kailua,Hi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable, who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated to provide administrative and logistical support for various projects, programs and initiatives.
Overview
16
16
years of professional experience
29
29
years of post-secondary education
Work History
Sales Administrative Assistant
ProSource Wholesale
05.2024 - Current
- Created and maintained reports, documents, by tracking sales, products and productivity for account managers.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system (PALM).
- Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.
Flooring Ambassador
Bougainville Flooring Super Store
09.2021 - 04.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Administrative Assistant
American Floor And Home
08.2018 - 09.2021
- Created and monitored reports, documents, and presentations by tracking sales, products, and productivity for each client advisor.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised with clients and vendors to maintain effective lines of communication for the company, while keeping products, signage, and samples current in our showroom.
MAC Makeup Artist
Nordstorm
06.2015 - 07.2018
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with team members
- Strengthened communication skills through daily interactions with clientele.
Shift Supervisor
Starbuck Coffee
01.2009 - 05.2015
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
Education
Associate of Science -
Honolulu Community College
Honolulu, HI 08.2011 - 05.2013
Associate of Arts - Cosmetology
Honolulu Community College
Honolulu, HI 08.2005 - 05.2007
High School Diploma -
Leilehua High School
Wahiawa, HI 09.1997 - 05.2023
Skills
Teamwork and Collaboration
Active Listening
Self-Motivated
Open-minded
Dependable
Accomplishments
Bougainville Flooring Super Store
- Great Game of Business Design Team Line Holder
- Safety Committee Representative
American Floor and Home
- Employee of the Quarter 2020
- Employee of the Quarter 2021
MAC Cosmetics
- Product Specialist
Starbucks Coffee
- Coffee Master
Timeline
Sales Administrative Assistant
ProSource Wholesale
05.2024 - Current
Flooring Ambassador
Bougainville Flooring Super Store
09.2021 - 04.2024
Sales Administrative Assistant
American Floor And Home
08.2018 - 09.2021
MAC Makeup Artist
Nordstorm
06.2015 - 07.2018
Associate of Science -
Honolulu Community College
08.2011 - 05.2013
Shift Supervisor
Starbuck Coffee
01.2009 - 05.2015
Associate of Arts - Cosmetology
Honolulu Community College
08.2005 - 05.2007
High School Diploma -
Leilehua High School
09.1997 - 05.2023
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