Erin Hightower
Peoria,AZ
Summary
Licensed Property & Casualty Insurance Agent with expertise in client retention, policy renewals, and sales across multiple states. Proven ability to build client trust, resolve issues effectively, and contribute to business growth. Accomplished Tot Town Manager with a strong background in community engagement and event coordination. Expertise in fostering relationships and enhancing programming for families, driving measurable participation and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tot Town
Manager
Glendale, AZ
01.2020 - Current
- Develop engaging educational programs for children.
- Collaborate with parents and staff to ensure effective communication and support.
- Train employees on program policies, procedures, and child safety practices.
Little Paws
Daycare & Boarding
Peoria, AZ
01.2017 - Current
- Demonstrate effective time management skills to optimize daily operations.
- Communicate with pet owners regarding behavior, health, and care updates.
- Develop positive relationships with dogs to foster trust and comfort.
Licensed Insurance Agent
@ Sincerity Insurance Solutions LLC
01.2024 - 08.2025
- Guided clients in understanding coverage options and completing necessary documentation efficiently.
- Developed targeted social media marketing strategies to generate leads.
- Responded to customer inquiries via phone and email with professionalism.
- Processed policy changes, renewals, cancellations, and claims accurately and timely.
American Airlines
Flight Attendant
Phoenix, AZ
01.2014 - 01.2020
- Guaranteed passenger safety and comfort on domestic and international flights.
- Adhered to all safety protocols and regulations outlined by aviation authorities consistently.
- Executed crisis management and communication strategies under pressure.
Education
Bachelors - Interpersonal Communication
Illinois State University
IL, USA01.2014
Minor - Psychology
St. Ambrose University
Davenport, IA01.2013
Skills
- Insurance sales and policy renewals
- Customer relationship management
- Effective communication
- Conflict resolution
- Leadership skills
- Problem-solving
- Customer service
- Policy development
- Time management
- Problem solving
- Client relations and customer service
- Social media marketing strategies
- Time management and compliance
- Team collaboration
Certification
Property & Casualty Insurance License, AZ, IL, WI, MO. National Producer Number 21548244.
Activities
Volunteering at my church is very important to me and my family. I teach Sunday School at Mountain Ridge Church, am the music teacher for Vacation Bible School in the summer and spend a lot of time with our church members. In my free time I spend time with my kids, husband, dogs, cats and bunny. I love to cook, paddleboard, hike and do yoga.
References: Happy to Provide
References available upon request.
Timeline
Licensed Insurance Agent
@ Sincerity Insurance Solutions LLC
01.2024 - 08.2025
Tot Town
Manager
01.2020 - Current
Little Paws
Daycare & Boarding
01.2017 - Current
American Airlines
Flight Attendant
01.2014 - 01.2020
Bachelors - Interpersonal Communication
Illinois State University
Minor - Psychology
St. Ambrose University
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