Erin Burkhead
Georgetown,KY
Summary
Dynamic and dependable professional with a strong background in customer service at Hearing and Balance Centers of West TN, Handicap of Jackson, and the Jackson Madison County Public Library. Proven ability to enhance patient satisfaction through excellent communication and problem-solving skills. Adaptable team player who builds rapport and fosters positive relationships, ensuring a welcoming environment for all patients.
Overview
9
9
years of professional experience
Work History
Circulation
Jackson Madison County Public Library
10.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Front Office Associate
Hearing and Balance Centers of West TN
03.2024 - 10.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
Customer Service Associate
Handicap of Jackson
08.2016 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
High School Diploma -
Scott County High School
06-1996
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Excellent communication
- Verbal communication
Timeline
Circulation
Jackson Madison County Public Library
10.2024 - 05.2025
Front Office Associate
Hearing and Balance Centers of West TN
03.2024 - 10.2024
Customer Service Associate
Handicap of Jackson
08.2016 - 03.2024
High School Diploma -
Scott County High School
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