ERIN M. Lokken
Madison,WI
Summary
Dependable candidate successful at managing multiple priorities with a positive outlook. Ready to take on added responsibilities by seeking a supervisory position that will compliment past experiences that will offer a professional challenge.
Overview
20
20
years of professional experience
Work History
Appointment Center Specialist
UW Health Hospital and Clinics
02.2020 - Current
- Cross-trains in multi-specialty departments to cover when needed
- Has knowledge in scheduling Orthopedics/therapy, Geriatrics, Nutrition, Pulmonary, Gastroenterology, Diabetes/Endocrine and Dermatology/ Mohs Surgery
- Schedule and coordinate multiple departmental and specialty appointments for individual patients
- Seeks ways to improve processes and services provided
- Clearly documents patient requests that require follow up from clinic and route those requests appropriately
- Independently recognizes, interprets, and evaluates situations and their level or urgency.
POS Associate
Kohl's
11.2013 - Current
- Greets and assist customers with their needs
- Selected as peer coach to train recent sales associates
- Completes all point of sale opening and closing procedures, including counting contents of cash register
- Manage inventory stock and display management.
Appointment Center Representative
UW Health Hospital and Clinics
04.2017 - 02.2020
- Professionally and confidently answer inbound and outbound calls from patients requesting assistance with scheduling, rescheduling and cancellation of appointments
- Coordinates appointments for patients in other clinics
- Cancels and reschedules appointments
- Working knowledge and understanding of patient scheduling guidelines, including HIPAA and document management
- Process and referrals from both internal and external providers
- Incoming messages report, and other inbound referrals as assigned
- Understanding correct documentation processing for all patient and provider encounters.
Scheduler/Patient Care Coordinator
Advanced Pain Management
02.2015 - 04.2017
- Demonstrated compassion and kindness and empathy to all patients while explaining various patient related policies and procedures
- Scheduled and accurately documented patient appointments through Nex Gen Practice management and Electronic Medical record
- Applied appropriate customer service skills and demonstrated patience, compassion, kindness, and empathy.
Clerical Assistant
Family Therapy Center of Madison
09.2014 - 02.2015
Registration/Scheduler
Dean Health System
08.2006 - 08.2012
Relief Counselor
Coventry Group Home
01.2004 - 01.2007
Student Intern
Lutheran Social Services Adoption & Foster Care
01.2005 - 12.2005
Education
Master of Arts - Social Work
University of Wisconsin-Milwaukee
Milwaukee, WI2005
Bachelor of Arts - Social Work
University of Wisconsin Whitewater
Whitewater, WI2004
Skills
- Implemented a variety of departmental work flows and processes
- Excellent Time Management
- Strong problem-solving aptitude
- Flexible
- Training and coaching experience
- Exceptional workflow management
- Healthcare and documentation knowledge and understanding
- Active Listening
Timeline
Appointment Center Specialist
UW Health Hospital and Clinics
02.2020 - Current
Appointment Center Representative
UW Health Hospital and Clinics
04.2017 - 02.2020
Scheduler/Patient Care Coordinator
Advanced Pain Management
02.2015 - 04.2017
Clerical Assistant
Family Therapy Center of Madison
09.2014 - 02.2015
POS Associate
Kohl's
11.2013 - Current
Registration/Scheduler
Dean Health System
08.2006 - 08.2012
Student Intern
Lutheran Social Services Adoption & Foster Care
01.2005 - 12.2005
Relief Counselor
Coventry Group Home
01.2004 - 01.2007
Master of Arts - Social Work
University of Wisconsin-Milwaukee
Bachelor of Arts - Social Work
University of Wisconsin Whitewater
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