Laura Ramos

-Was the first point of contact with our company to either inquire about a new service, extend a membership, or help with seeking resolutions

-Provided excellent customer service in a professional manner

-Worked consistently to meet team goals and handled inbound and outbound calls as well as worked on special projects

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.

• Cleaned a variety of houses alone and in teams and followed a 49 point checklist to assure we were as thorough as possible all while trying my best to do it within an allotted time

• Completed risk adjustment coding of various charts over the course of the contract position with this company under Ciox/datavant
• Completed a coding training for HCC RA
• Had to maintain a 95% accuracy rate as well as a 4 CPH minimum

• Aided parents in the care of their children in the comfort of their own homes and completed lots of duties that go along with childcare

• Learned a new side to coding- billing and denials
• I learned to work with both and how to categorize and handle individual claims through eCW and athena as well
• We worked several different types and had a quota to meet every week
• It was also performance based

• I worked in a variety of systems like Athena and Encoder to code mostly general office visits and we worked as a team to meet quotas and CPH's as well

• I worked to meet a quota everyday according to the standards set for that week CPH, CPI, etc
• CMA test every other week to test our understanding
• Had to manage time through constant engagement at work

• I worked with customers and my sales team to find the best solution for each individual person that walked into our store including new phone activations, upgrades, troubleshooting, and inquiries on our services
• I handled cash and worked a POS system on a computer and tablet

• I completed 12 hour night shifts 3-4 times a week on a stroke medical/surgical floor and many other floors as well and tended to 10-14 patients at a time completing a plethora of tasks such as vital signs every 4 hours, bathing, bathroom help, and assisting nurses with their tasks as well as other techs on the floor

• Worked as a server greeting customers, taking orders, bringing orders and drinks, maintaining composure during busier blocks of time, learned to work with a sense of urgency and provided great customer service consistently

• Worked register in both drive thru and main room, helped customers with orders, brought food to tables, cleaned the restaurant and worked as a team to give best service possible