Erin M. Plummer

Intake Inbox Management:

• Streamlined operational processes to enhance efficiency and reduce timing by being the first point of contact with our client teams on various projects.
• Coordinated project timelines working with out bidding teams.
• Implemented quality control measures to ensure products met strict industry standards, resulting in fewer returns or complaints from teams.

Warehouse Coordinator:

• Support daily operations by coordinating communication with our warehouse, resolving order issues, and ensuring accurate inventory.
• Communicated and integrated with other departments to share information and coordinate successfully.

Team Management:

• Led cross-functional teams to implement strategic initiatives and improve workflow.
• Streamlined performance management processes, ensuring timely feedback and goal alignment across departments.
• Facilitated conflict resolution initiatives, fostering a collaborative work environment and improving team dynamics.
• Led team in implementing employee development programs, enhancing skill sets and career growth opportunities.

• Responsible for developing high quality survey materials for assigned Commercial teams. And consult those teams when necessary on complex projects while coordinating with other departments to ensure the project launches in the scheduled timeline given.

Day to Day PC Workload:

• Inputting/updating projects into Workbench
• Communicating with Client teams about current and upcoming projects
• Commissioning/updating bids and communicating with bidding team when necessary
• Staying in contact with various teams across Operations such as Field and Sample on projects we are working on
• Workload sharing when possible
• Developed and maintained project schedules, ensuring timely delivery of milestones.

• Responsible for accurately, transforming raw data into client specific deliverables. And to analyze respondent data to ensure that it makes logical sense and is free of errors while meeting timing expectations.

P&G Client Consulting liaison for Tabulation Services:

• Responsible for P&G related escalations and queries involving tabulation.

Lead and contributor on team projects:

• Successfully led China R&D project by providing demographic quotas in order to help in the decision of increasing the use of online studies in China.
• Contributed to “Inspector Pilot” where I assisted in providing data to see if alternative program for coding data would be sufficient for Tabulation department.

Assisted in development of training materials for offshore banner team:

• Step by step instructions on how to create and run banner.
• Directions on banner setup for client specific studies.
• Mentor new Tabulation Analysts on day to day processes.

Collaborate with other Tabulation and Client Consulting teams to help simplify processes within Tab:

• Inspector Project – saving time on Coding data.
• Banner creation process – turning banner process into standard setup in order to save time and resources on creation process.