Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erin Margaret Day

Cleveland

Summary

Dynamic paralegal with a proven track record at Terrence J. Kenneally & Associates Co., excelling in document drafting and client communication. Adept at organizing case files and enhancing operational efficiency, I leverage strong research and writing skills to support civil litigation efforts, ensuring timely and accurate legal documentation.

Overview

17
17
years of professional experience

Work History

Paralegal

Terrence J. Kenneally & Associates Co.
06.2025 - Current
  • Prepared legal briefs, motions, and pleadings.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Conferred with clients and other involved parties to gather and track case information.
  • Handled all file closing duties.

Assistant Store Manager

Grace Brothers Nursery and Supply
07.2024 - 02.2025
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Filing Assistant

Educational Credential Evaluators
03.2009 - 01.2012
  • Maintained physical and computer-based filing systems.
  • Examined, categorized, and sorted incoming documents.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Helped edit company publications.

Customer Service Associate

Pitney Bowes Management Services
04.2008 - 03.2009
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed meeting calendar.
  • Maintained filing system and retrieved files upon request.

Education

Bachelor of Science - Education

University of Wisconsin-Milwaukee
Milwaukee, WI
05-2012

Skills

  • Calendar oversight
  • Exceptional writer
  • Document filing
  • Case file organization
  • Document drafting
  • Proficient in MS office
  • Research and data collection
  • File and records management
  • Client communication
  • Civil litigation
  • Office administration
  • Document preparation
  • Administrative support
  • File pleadings

Languages

German
Limited Working
English
Native or Bilingual

Timeline

Paralegal

Terrence J. Kenneally & Associates Co.
06.2025 - Current

Assistant Store Manager

Grace Brothers Nursery and Supply
07.2024 - 02.2025

Filing Assistant

Educational Credential Evaluators
03.2009 - 01.2012

Customer Service Associate

Pitney Bowes Management Services
04.2008 - 03.2009

Bachelor of Science - Education

University of Wisconsin-Milwaukee

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