Erin Y. Manuel
Sacaton,AZ
Summary
Experienced Manager with history of driving team success and achieving organizational goals. Proven ability to streamline processes and implement strategic initiatives that enhance productivity. Known for collaborative leadership, adaptability, and focus on results. Key strengths include strategic planning and effective team management.
Overview
25
25
years of professional experience
Work History
Senior Manager
Salt River Pima Maricopa Indian Community- Senior Services
Scottsdale, AZ
01.2023 - Current
- Led strategic initiatives to enhance service delivery and improve client outcomes in senior services.
- Developed and implemented programs addressing the unique needs of the community's seniors and disabled population.
- Collaborated with cross-functional teams to optimize resource allocation and streamline operations for improved efficiency.
- Mentored staff, providing guidance on best practices in program management and client engagement strategies.
- Monitored compliance with regulatory standards, ensuring all programs met quality benchmarks and community expectations.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Senior Services Manager- Homecare Services
Salt River Pima Maricopa Indian Community- Senior Services
Scottsdale, AZ
09.2020 - 01.2023
- Coordinated home care plans aligned with patient needs, and expectations.
- Supervised caregivers, assigned visits, and ensured consistent service delivery across client schedules.
- Assessed client conditions and updated care plans to support changing health needs.
- Reviewed visit notes, incident reports, and client records for accuracy and follow-up actions.
- Improved operational workflows for scheduling, staffing, and service coordination.
- Led multidisciplinary teams to deliver coordinated care tailored to individual patient needs, improving overall health outcomes.
- Annual assessments of clients and ensured service delivery based of assessment.
- Streamlined scheduling processes for better staff utilization and increased efficiency in service delivery.
- Managed financial aspects, including budgeting, and expense tracking, ensuring cost-effective service delivery.
- Evaluated departmental processes and implemented improvements for workflow consistency and compliance.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet department goals.
Recreation Supervisor
Salt River Pima-Maricopa Indian Community- Senior Services
Scottsdale, AZ
09.2017 - 09.2020
- Supervised daily recreation programs for older adults, ensuring engaging and safe activities.
- Established a positive work environment by fostering open communication among staff members and promoting teamwork in daily operations.
- Coordinated activity calendars, event logistics, and program supplies to maintain consistent service delivery.
- Trained and mentored recreation staff and volunteers on senior center procedures and participant support.
- Monitored participant needs and adjusted activities to promote accessibility, wellness, and social connection.
- Maintained accurate records for attendance, program participation, and service documentation.
Assistant Supervisor- Recreation
Salt River Pima Maricopa Indian Community- Senior Services
Scottsdale, AZ
09.2015 - 09.2017
- Supervised daily senior services operations, ensuring consistent service delivery and staff coverage.
- Coordinated meal service, transportation, and activity schedules to support participant needs.
- Monitored program compliance with community policies, safety standards, and service procedures.
- Trained new staff on senior center routines, customer service, and documentation practices.
- Collaborated with staff and leadership to improve workflow and center operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Senior Center Coordinator
Salt River Pima-Maricopa Indian Community- Senior Services
Scottsdale, AZ
06.2015 - 09.2015
- Coordinated senior services schedules, ensuring consistent daily program coverage and smooth participant flow.
- Monitored program activities to maintain compliance with senior center procedures and community requirements.
- Communicated with staff, families, and community members to resolve service questions and coordinate care.
- Maintained records for Lehi meals, attendance, and transportation support with strong attention to accuracy.
Youth Development Specialist
Salt River Pima-Maricopa Indian Community- Youth Services
Scottsdale, AZ
08.2007 - 10.2014
- Delivered youth development programming aligned with cultural values and community needs.
- Facilitated group activities supporting social skills, leadership, and healthy decision-making.
- Monitored participant behavior and enforced safety protocols during services and events.
- Documented attendance, incidents, and progress notes with accuracy and consistency.
Secreatary
Salt River Pima-Maricopa Indian Community- Defense Advocates
Scottsdale, AZ
02.2006 - 08.2007
- Managed confidential correspondence, calendars, and office communications with accuracy.
- Coordinated meetings, travel arrangements, and appointment schedules for smooth daily operations.
- Prepared reports, letters, and records while maintaining organized filing systems.
- Handled incoming calls, visitors, and inquiries with professionalism and discretion.
- Maintained accurate data entry across databases, logs, and administrative records.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Teacher Aide
Salt River Pima-Maricopa Indian Community- Education
Scottsdale, AZ
11.2001 - 02.2006
- Assisted teachers in implementing lesson plans and instructional activities
- Collaborated with educators to create a positive learning environment
- Facilitated classroom management to enhance student engagement and participation
- Organized educational materials and resources to streamline classroom operations
- Contributed to development of inclusive educational programs for all students
- Served as a mentor to new teacher aides by sharing best practices for supporting both teachers and students in achieving success.
Skills
- Cross-functional collaboration
- Operations management
- Troubleshooting and problem resolution
- Documentation and reporting
- Organizational improvement
- Budget oversight
- Organizational development
- Budget administration
Accomplishments
- State board certified Caregiver - July 2020
- State board certified Facility Manager - August 2020
Timeline
Senior Manager
Salt River Pima Maricopa Indian Community- Senior Services
01.2023 - Current
Senior Services Manager- Homecare Services
Salt River Pima Maricopa Indian Community- Senior Services
09.2020 - 01.2023
Recreation Supervisor
Salt River Pima-Maricopa Indian Community- Senior Services
09.2017 - 09.2020
Assistant Supervisor- Recreation
Salt River Pima Maricopa Indian Community- Senior Services
09.2015 - 09.2017
Senior Center Coordinator
Salt River Pima-Maricopa Indian Community- Senior Services
06.2015 - 09.2015
Youth Development Specialist
Salt River Pima-Maricopa Indian Community- Youth Services
08.2007 - 10.2014
Secreatary
Salt River Pima-Maricopa Indian Community- Defense Advocates
02.2006 - 08.2007
Teacher Aide
Salt River Pima-Maricopa Indian Community- Education
11.2001 - 02.2006