Eriona Cheatham
Apopka
Summary
Professional in patient care with solid experience in advocacy and support services. Consistently delivers impactful results through strong team collaboration and adaptability to changing needs. Skilled in patient communication, conflict resolution, and navigating healthcare systems. Known for reliability, empathy, and strong focus on achieving positive outcomes.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
AssistRx
10.2025 - 01.2026
- Coordinated insurance verification procedures, improving patient eligibility confirmations and reducing processing times.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Documented interactions and patient data accurately.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Patient Care Advocate
Cigna
Orlando, FL
04.2023 - Current
- Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
- Escalates unresolved and pending customer grievances.
- Supported billing department by preparing invoices and processing payments promptly.
- Works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Customer Support Team Lead
24-7 Intouch
Orlando, FL
10.2021 - 03.2023
- Ensured compliance with HIPPA, state regulations, and company policies regarding patient safety and medication handling.
- Prepared and reviewed reports on team performance, identifying areas for improvement.
- Implemented training programs for new hires to ensure competency in administrative tasks.
- Assisted with escalated called members requesting additional assistance.
Pharmacy Customer Service Representative
CVS Specialty Pharmacy
02.2018 - 09.2021
- Strong typing and computer navigation systems.
- Participated in workshops and training sessions to improve personal skills and job performance.
- Familiarity with pharmacy management systems, electronic medical records and dispensing software.
- Knowledge of insurance processes, prior authorizations, billing, and benefit verification.
Education
High School Diploma -
Wekiva High School
Apopka, FLSkills
- Strong customer service orientation
- Strong attention to detail
- Strong typing and computer navigation skills
- Effective verbal and listening communication skills
- Task prioritization
- Professionalism
- Explaining policy and procedures
- Medical terminology
- Documentation
- Quality assurance
- Problem-solving
- Phone and email etiquette
Timeline
Patient Access Representative
AssistRx
10.2025 - 01.2026
Patient Care Advocate
Cigna
04.2023 - Current
Customer Support Team Lead
24-7 Intouch
10.2021 - 03.2023
Pharmacy Customer Service Representative
CVS Specialty Pharmacy
02.2018 - 09.2021
High School Diploma -
Wekiva High School