Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eris Pearson

Nashville,TN

Summary

Meticulous and dedicated professional with a strong commitment to customer satisfaction. Experienced in various roles that require exceptional communication and organizational skills. Seeking a customer service-focused position where my expertise can be leveraged to enhance customer experiences.

Overview

19
19
years of professional experience

Work History

Asset Protection Operations Associate

Walmart
07.2022 - Current
  • Efficiently manage product inventory in the back room, ensuring accurate stocking and organization
  • Provide excellent customer service by engaging with drivers and vendors during product check-ins
  • Assist in the claims department, handling damaged merchandise and ensuring proper documentation
  • Controlled reduction of loss inventory by protecting company assets


Home Agent

Sitel Group
10.2021 - 02.2022
  • Handled inbound service calls, addressing customer inquiries and issues with professionalism and empathy
  • Maintained customer satisfaction through voice, chat, and email communications
  • Navigated multiple systems and participate in ongoing training and skill development.

Warehouse Associate

Advanced Auto Parts
04.2021 - 05.2021
  • Detailed Order Picker with a focus on safety and precision
  • Packed products with care, minimizing shifting and damage during transport
  • Added packed totes to conveyor belts for efficient movement to shipping stations

Warehouse Associate

Tractor Supply Company
08.2020 - 03.2021
  • Detail-oriented Order Picker with a strong commitment to safety
  • Packed products into appropriately sized boxes to minimize damage during shipping
  • Ensured efficient flow of products to shipping stations by adding packed boxes to conveyor belts.

Personal Shopper

Walmart E-Commerce
11.2017 - 08.2020
  • Actively promoted department services and offerings to generate new business and revenue
  • Operated cash registers and related tools to process customer purchases
  • Provided exceptional customer service by identifying and addressing customer needs
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Warehouse Team Member

Under Armour
06.2016 - 10.2017
  • Processed E-Com orders that were sent directly to customers via FedEx services.
  • Manifested and added value services to incomplete orders that the teammates processed prior on the assembly line.
  • Recorded information, shortages and discrepancies to keep records current and accurate.

Cashier/Customer Service Representative

Speedway
06.2014 - 02.2015
  • Provided positive, personalized customer service by greeting each customer in a friendly manner.
  • Maintained cleanliness in the entire store to ensure a great customer experience.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Picker/Packer Associate

Elwood Staffing
06.2012 - 06.2014
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Prearranged stocks and maintained inventories efficiently to deliver orders to customers in real time.
  • Completed daily orders with expert picking and packing of shipments.

Customer Service Manager

Walmart
10.2004 - 06.2012
  • Supervised associates, assigned duties, communicated goals, and provided feedback
  • Supported company policies, ensured compliance, and played a key role in hiring, promotion, and evaluation
  • Managed cash registers, monitoring register balances and providing loans as needed.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

High School Diploma -

Huntingdon High School
Huntingdon, TN
05.1992

Skills

  • Customer Relations
  • Punctual and Dependable
  • Vendor Relationships
  • Conflict Resolution
  • Operations Support
  • Inventory Management
  • Administrative Support
  • Order Fulfillment

Timeline

Asset Protection Operations Associate

Walmart
07.2022 - Current

Home Agent

Sitel Group
10.2021 - 02.2022

Warehouse Associate

Advanced Auto Parts
04.2021 - 05.2021

Warehouse Associate

Tractor Supply Company
08.2020 - 03.2021

Personal Shopper

Walmart E-Commerce
11.2017 - 08.2020

Warehouse Team Member

Under Armour
06.2016 - 10.2017

Cashier/Customer Service Representative

Speedway
06.2014 - 02.2015

Picker/Packer Associate

Elwood Staffing
06.2012 - 06.2014

Customer Service Manager

Walmart
10.2004 - 06.2012

High School Diploma -

Huntingdon High School

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Eris Pearson