Eris Thompson
Torrance
Summary
Results-driven Field Collector with expertise in collection strategies, risk assessment, and effective communication. Proven ability to secure timely payments and minimize financial risk through detailed customer engagement and problem-solving.
Overview
10
10
years of professional experience
Work History
Field Collector
SoCalGas
Glendale
10.2017 - Current
- Executed collection tasks to secure timely payments and minimize account delinquencies.
- Received full or partial payments, gathering information on payment failures and exercising judgment on extensions.
- Clarified call purpose and consequences of nonpayment to customers.
- Recommended deposit amounts and additional collections based on field observations to mitigate financial risk.
- Obtained credit information from customers and external sources to assess risk.
- Closed utility meters for vacant premises to prevent financial losses. for vacant premises to prevent losses.
- Conducted inquiries for new addresses when customers relocated.
- Processed service applications from new customers efficiently.
Meter Inspection Representation
SoCalGas
Hawthorne
03.2016 - 10.2017
- Conducted visual inspections of MSAs for hazardous conditions, initiating reports as necessary.
- Executed duties following company guidelines and safety protocols, ensuring compliance and safety standards.
- Performed meter readings and completed read-only and read/verify orders.
- Utilized a mobile data terminal to document information from MSA inspections.
- Executed tasks independently to meet operational goals. to ensure task completion.
- Interacted with customers to enhance service experience. to uphold a positive company image.
Education
MBA - Information Systems Management With Specialization
University of Arizona Global Campus
Online 01-2022
Bachelor of Arts - Computer Technology
California State University, Dominguez Hills
Carson, CA05-2016
Skills
- Collection methods
- Debt resolution
- Payment processing
- Invoice processing
- Risk assessment
- Field investigations
- Account management
- Data management
- Adaptability
Timeline
Field Collector
SoCalGas
10.2017 - Current
Meter Inspection Representation
SoCalGas
03.2016 - 10.2017
MBA - Information Systems Management With Specialization
University of Arizona Global Campus
Bachelor of Arts - Computer Technology
California State University, Dominguez Hills