Nyaraih Willis
Loganville,GA
Summary
Detail-oriented Collections Specialist skilled in negotiation, regulatory compliance, and customer relationship management. Leverages strong communication and problem-solving abilities to resolve complex collections issues. Focused on delivering positive results while upholding professionalism and integrity in every interaction.
Overview
22
22
years of professional experience
Work History
Collections Agent
Hollis Cobb Associates
Norcross, Georgia
07.2016 - Current
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Educated patients on financial policies and collection procedures during calls.
- Collaborated with insurance companies to verify coverage and claim details.
- Established communication channels with insurance companies to resolve claim denials or disputes.
Collections Manager
Focus Receivable Management
Marietta, Georgia
02.2005 - 04.2014
- Led collections team in managing delinquent accounts and improving recovery rates.
- Developed and implemented collection strategies to enhance operational efficiency.
- Analyzed account data to identify trends and optimize collection efforts.
- Monitored compliance with industry regulations and company policies in collections processes.
- Trained and mentored staff on effective collections practices and customer communication.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Resolved escalated disputes between customers and the company concerning collections matters.
Education
Bachelor of Arts -
University of Zimbabwe
Harare Zimbabwe 08-2006
Skills
- Collection methods
- Negotiation strategies
- Accounts receivable specialist
- Account management
- Account reconciliation
- Credit assessment
- Regulatory adherence
- Performance metrics
Timeline
Collections Agent
Hollis Cobb Associates
07.2016 - Current
Collections Manager
Focus Receivable Management
02.2005 - 04.2014
Bachelor of Arts -
University of Zimbabwe