Erisa Matoshi
New Rochelle,NY
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate
Marshalls & HomeGoods
05.2025 - Current
- Delivered friendly and efficient customer service at the register and on the sales floor.
- Operated POS systems to process purchases, returns, and exchanges accurately.
- Handled cash, card, and digital payments following company policies.
- Managed customer lines and maintained a smooth checkout experience.
- Assisted customers in locating items and answered product questions.
- Resolved customer concerns professionally to ensure satisfaction.
- Kept the checkout area clean, organized, and compliant with loss prevention.
- Supported front-end operations and communicated with team members effectively.
- Built relationships with customers to encourage repeat business.
- Trained new associates on sales techniques, product knowledge, and operational procedures.
- Reference # +1 (914) 235-9821
Cashier/Crew Member
Bagels by Sofia
03.2023 - 04.2025
- Reconciled cash drawers daily to ensure accuracy.
- Answered customer calls, placed orders, and provided product information.
- Completed opening and closing procedures, including preparing deposits.
- Delivered friendly service during high-volume periods.
- Prepared espresso drinks and specialty beverages to company standards.
- Restocked supplies to maintain workflow and customer demand.
- Coordinated pickup and delivery orders and communicated with drivers.
- Reference #: +1 (347) 963-6138
Education
High School Diploma -
New Rochelle High School
New Rochelle, NY06.2025
CTE - Animal Science
Center For Career Services, SW BOCES
Valhalla, NY06.2025
Skills
- Customer Service & Assistance
- Cash Handling & Register Operation
- Experienced in operating POS systems
- Sales & Product Knowledge
- Inventory Management
- Operational procedures management
- Effective multitasking
- Time Management
- Collaborative teamwork
- Strategic troubleshooting
- Proficient in productivity software
- Reliable & Fast Learner
- Bilingual communication: English and Albanian
- First Aid & CPR
- Accurate record keeping
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Sales Associate
Marshalls & HomeGoods
05.2025 - Current
Cashier/Crew Member
Bagels by Sofia
03.2023 - 04.2025
High School Diploma -
New Rochelle High School
CTE - Animal Science
Center For Career Services, SW BOCES