Erisleyda Tavares-Cruz
Queens
Summary
Dedicated professional with expertise in customer relationship management. Proven ability to collaborate effectively within teams and communicate clearly to enhance customer satisfaction. Strong problem-solving skills and quick adaptability to new organizational tasks. Committed to driving operational efficiency through strategic initiatives.
Overview
5
5
years of professional experience
Work History
Work study
Movers Bodega
New York
09.2021 - Current
- Collaborated with diverse coworkers to achieve goals and resolve service-related issues.
- Prioritized Friendly customer service and creating a positive, welcoming environment for any body that enters
- Prioritized completing tasks efficiently To ensure the best experience throughout the day
- Managed equipment setup and maintenance for studio sessions and classes.
- Maintained a clean, organized studio environment to enhance workflow efficiency.
- Troubleshot issues arising during sessions to minimize disruptions And optimize the studio experience.
- Checked in customers for sessions and classes, ensuring smooth operations.
Barista
Ground Central
New York
05.2024 - 02.2026
- Operated espresso machines and brewing equipment with precision and care.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Maintained cleanliness and organization of coffee station and dining area.
- Assisted customers with menu selections and provided tailored product recommendations.
- Handled cash transactions and processed payments efficiently at register.
- Collaborated with team members to ensure seamless daily operations.
- Managed inventory by restocking supplies and tracking product usage regularly.
- Trained new baristas on company policies, procedures, and food handling safety standards.
Cashier
Sobremesa
New York
12.2022 - 05.2024
- Processed payments with precision and efficiency using cash registers and POS systems.
- Assisted customers with product inquiries, delivering exceptional service experiences.
- Managed inventory by restocking shelves and monitoring product availability.
- Trained new cashiers on company policies and procedures effectively.
- Greeted customers, addressing their questions about store offerings.
- Ensured dining area cleanliness and organization during shifts.
- Performed opening and closing duties, including setting up the dining area and restocking supplies.
- Handled customer complaints politely, adhering to company policy.
Supermarket Cashier
Mi Tierra Supermarket
New York
08.2021 - 12.2022
- Processed customer transactions at checkout with high efficiency.
- Assisted customers with product inquiries and provided navigation support.
- Maintained cleanliness and organization of checkout area to ensure optimal conditions.
- Handled cash, credit, and electronic payments with accuracy.
- Scanned items quickly to reduce customer wait times.
- Collaborated with team members during peak shifts to improve service flow.
Education
High School Diploma -
John Bowne Highschool
Flushing, NY06-2021
LaGuardia Community College
Long Island City, NYSkills
- Inventory management
- Customer relationship management
- Cash handling
- Team collaboration
- Staff training
- Effective communication
- Time management
- Conflict resolution
- Organization
- Leadership
- Decision-making
- Friendly, positive attitude
- Supervision and leadership
- Bilingual
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
Creative director of a Dance team
References
References available upon request.
Timeline
Barista
Ground Central
05.2024 - 02.2026
Cashier
Sobremesa
12.2022 - 05.2024
Work study
Movers Bodega
09.2021 - Current
Supermarket Cashier
Mi Tierra Supermarket
08.2021 - 12.2022
High School Diploma -
John Bowne Highschool
LaGuardia Community College