Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
DeliveryDriver

Erismel Milian

Summary

Adept at enhancing customer satisfaction, I leveraged my strong problem-solving skills and attention to detail at JoJo Delivery Services to optimize delivery routes, ensuring timely and accurate deliveries. My proficiency in GPS and route planning, combined with a commitment to excellent customer service, significantly improved efficiency and client relations.

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Dependable [Desired Position] with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.

Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Delivery Driver

JoJo Delivery Services
08.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Costumer Service

Circle K
02.2017 - 10.2019
  • Exceeded performance expectations, receiving recognition for outstanding customer service skills.
  • Greeted customers warmly to provide exceptional customer service.
  • Improved team efficiency with thorough training on customer service protocols.
  • Increased member retention through exceptional customer service during stressful situations.
  • Boosted customer service scores, attentively addressing and resolving customer complaints.
  • Supported team with customer service issues, voids and returns.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Developed lasting relationships with clients through exceptional customer service skills.
  • Provided exceptional customer service, addressing concerns promptly and courteously.
  • Increased revenue through effective customer service and inventory management.

Costumer Services

Walgreens
04.2015 - 08.2017
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

GED -

Miami Dade College
Miami, FL
05-2015

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Route management
  • Safe driving record
  • Order picking and processing
  • Map reading and navigation skills
  • Stocking and inventory
  • Vehicle inspection
  • Commercial driving
  • Pre-trip and Post-trip inspections
  • DOT compliance
  • FLUENT IN [LANGUAGE]

Certification


  • DOT


Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Delivery Driver

JoJo Delivery Services
08.2023 - Current

Costumer Service

Circle K
02.2017 - 10.2019

Costumer Services

Walgreens
04.2015 - 08.2017

GED -

Miami Dade College
Erismel Milian