Eritrea Geberehiwot
Summary
Organized simultaneous office functions and direct administrative personnel to meet needs of accounting professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
1
1
Language
Work History
Office Administrator of Accounts
United Tax Service Of Lithia Springs
12.2019 - 04.2022
- Monitored daily tracking of open opportunities and compliance items.
- Trained team members on new tax services and products to support promotional efforts.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
- Invested, liquidated and disbursed funds at direction of Account Manager.
Call Center Manger
Midway Tax Service
01.2012 - 04.2019
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers on company systems, form completion, and access to services.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Supervisor of Operations
Dekalb Medical Center
02.2009 - 03.2012
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Associate of Arts - Accounting Technology And Bookkeeping
Georgia Piedmont Technical College
Clarkston, GA06.2000
Skills
- Performance Improvement
- Maintenance Requirements
- Detailed Reporting
- Calculating Deductions
- Research and Analysis
- Human Resources Department Processes
- Document Quality
- Write Reports
- Data Entry and 10-Key
Languages
Swahili
Native or Bilingual
English
Native or Bilingual
Timeline
Office Administrator of Accounts
United Tax Service Of Lithia Springs
12.2019 - 04.2022
Call Center Manger
Midway Tax Service
01.2012 - 04.2019
Supervisor of Operations
Dekalb Medical Center
02.2009 - 03.2012
Associate of Arts - Accounting Technology And Bookkeeping
Georgia Piedmont Technical College
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