Erjon Rugova
Iowa City,IA
Summary
Proven ability to cultivate strong situational awareness and conflict resolution skills in high-security environments. Expertise in monitoring and responding to potential threats, ensuring the safety and security of personnel and assets. Eager to leverage transferable skills in a new and dynamic field, bringing a proactive approach to risk management and problem-solving. Committed to fostering a secure environment while adapting to the evolving demands of diverse professional settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard Officer
BEST Crowd Management
Iowa City, IA
10.2024 - Current
- Patrolled assigned areas to ensure safety of premises, staff, and visitors
- Monitored cameras and alarms; responded quickly to incidents and emergencies
- Verified identification and enforced access control procedures
- Wrote detailed daily reports, logs, and incident documentation
Dining Hall Employee
University of Iowa
Iowa City, IA
01.2024 - 05.2024
- Prepared and cooked food items according to recipes and food safety standards
- Maintained clean and sanitary work environment
- Collaborated with team to serve students during peak hours
- Assisted with inventory and stock rotation
Sales Associate
All About Phones
Iowa City, IA
01.2024 - 01.2024
- Assisted customers with phone sales, service plans, and accessories
- Provided product knowledge and excellent customer support, building repeat business
- Helped manage inventory and set up engaging merchandise displays
- Operated POS system for transactions
To-Go Server
Texas Roadhouse
Aurora, IL
03.2023 - 05.2023
- Managed high-volume to-go orders during peak hours with accuracy
- Packaged and organized food items for customer pickup
- Provided friendly customer service over phone and in person
- Used POS systems to process orders
Education
Bachelor of Arts - History
Univesity Of Iowa
Iowa City, IA05-2027
Skills
- Customer Service
- Food Safety
- Teamwork
- Communication
- POS Systems
- Conflict Resolution
- Cash Handling
- Quick learner
- Incident reporting
- Stress tolerance
- Security systems
- Public safety
- Security training
Certification
- Security License (valid through Oct 2035)
- Food Handler Certification
Languages
Albanian — Fluent
Timeline
Security Guard Officer
BEST Crowd Management
10.2024 - Current
Dining Hall Employee
University of Iowa
01.2024 - 05.2024
Sales Associate
All About Phones
01.2024 - 01.2024
To-Go Server
Texas Roadhouse
03.2023 - 05.2023
Bachelor of Arts - History
Univesity Of Iowa