Samantha Miller
Somonauk,IL
Summary
Motivated and determined college graduate with a strong work ethic, actively seeking opportunities for professional growth. Committed to delivering exceptional results and continuously expanding knowledge and skills. Eager to contribute to a dynamic team and make a positive impact within a progressive organization. Open to new challenges and ready to leverage academic achievements to drive success in the workplace.
Overview
6
6
years of professional experience
Work History
Laundromat Attendant
The Laundry Room
01.2022 - Current
- Provided exceptional customer service by assisting patrons with machine operations, handling inquiries, and resolving issues promptly
- Maintained a clean and organized facility, contributing to a positive customer experience
- Took on managerial responsibilities as the sole employee on shift, overseeing daily operations and making critical decisions.
- Improved customer satisfaction by providing friendly and efficient service during their laundromat experience.
Student Volunteer
Gustafson Scholarship Group
08.2020 - 05.2022
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Positively impacted the lives of countless individuals within the community by dedicating time, energy, and passion towards meaningful causes as a student volunteer.
Sales Associate
The UPS Store
06.2021 - 01.2022
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Counter Girl
Rosati's Pizza
10.2018 - 06.2021
- Delivered excellent customer service in a fast-paced environment, taking orders, handling payments, and addressing customer requests
- Managed multiple tasks simultaneously, including order preparation and customer communication, while maintaining a positive attitude
- Ensured customer satisfaction by resolving issues and offering prompt, courteous service.
Education
Bachelor of Science - Business Management
Northern Illinois University
DeKalb, IL05.2024
Associate of Science - Business Management
Waubonsee Community College
Sugar Grove, IL05.2022
Skills
- Teamwork & Collaboration
- Customer Service
- Effective Communication (both verbal and written)
- Organization
- Attention to Detail
- Time Management
- Adaptability and Growth
- Problem-Solving Abilities
Timeline
Laundromat Attendant
The Laundry Room
01.2022 - Current
Sales Associate
The UPS Store
06.2021 - 01.2022
Student Volunteer
Gustafson Scholarship Group
08.2020 - 05.2022
Counter Girl
Rosati's Pizza
10.2018 - 06.2021
Bachelor of Science - Business Management
Northern Illinois University
Associate of Science - Business Management
Waubonsee Community College
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