Heather Nazelrod

• Operated laundry machinery ensuring efficient processing of customer orders.
• Assisted customers with machine usage, enhancing overall service experience.
• Maintained cleanliness and organization of laundromat facilities to promote safety.
• Monitored inventory levels and restocked supplies to meet operational demands.
• Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
• Trained new staff on equipment operation and best practices for efficiency.
• Conducted routine maintenance checks on machines to prevent service interruptions.
• Contributed to a positive team environment through effective communication and collaboration with coworkers.
• Increased repeat business by creating a welcoming atmosphere and addressing customer concerns professionally.
• Assisted in training new employees on laundromat procedures, ensuring consistent high-quality service across staff members.

• Led site operations, ensuring compliance with safety regulations and organizational standards.
• Managed staff schedules, optimizing workforce efficiency and resource allocation.
• Coordinated training programs for new hires, enhancing team performance and operational knowledge.
• Implemented process improvements, streamlining workflows to increase service delivery effectiveness.
• Conducted regular site inspections, identifying areas for improvement and ensuring quality control measures were met.
• Developed and maintained relationships with community partners, enhancing program outreach and impact.
• Mentored junior staff, fostering professional development and promoting a collaborative work environment.
• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
• Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
• Interviewed, hired, and trained new workers.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Oversaw all daily office operations and equipment maintenance.
• Maintained records and logs of work performed and materials and equipment used.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
• Monitored, coached, and supervised team of 25 employees.
• Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
• Improved client satisfaction with timely project completion through effective communication and coordination among team members.
• Created weekly and monthly reports and presentations for management team.
• Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
• Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
• Oversaw budget management, consistently delivering projects within allocated financial resources.
• Inspected cleanliness of common areas and offices.
• Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
• Improved team productivity with targeted coaching and performance monitoring.
• Oversaw resolution of construction challenges, applying technical expertise and creative problem-solving skills.

• Mentored students with autism to enhance social and communication skills.
• Implemented behavioral intervention strategies to promote positive student outcomes.
• Developed individualized education plans aligned with student needs and goals.
• Collaborated with teachers and staff to integrate inclusive practices in classrooms.
• Provided training workshops for educators on autism awareness and support techniques.
• Monitored student progress, adjusting strategies to ensure effective learning experiences.
• Advocated for student needs during IEP meetings and school-wide initiatives.

Took legal aide class at James Rumsey Technical school also took typing Class