Erkia Harris
Columbus
Summary
Safety-focused Merchandise Processor enhancing operations and customer satisfaction through effective teamwork and streamlined processes. Trains and mentors new employees with clear instructions and hands-on guidance, fostering confidence and compliance with workplace procedures.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Merchandise Processor
VS&CO
Reynoldsburg, OH
10.2017 - 12.2024
- Processed merchandise efficiently, ensuring accurate sorting and categorization for optimal inventory management.
- Monitored stock levels and assisted in replenishing items to meet customer demand and enhance shopping experience.
- Collaborated with team members to maintain high standards of product presentation and organization on the sales floor.
- Trained new staff on best practices for merchandise processing, contributing to improved workflow and productivity.
Training Lead
Addeco
Memphis, TX
03.2016 - 09.2017
- Designed and implemented training programs to enhance employee skills and performance.
- Facilitated workshops and training sessions, promoting engagement and knowledge retention.
- Developed training materials aligned with organizational goals and industry standards.
- Assessed training needs through surveys and performance evaluations to identify gaps.
- Collaborated with management to refine onboarding processes for new hires.
Merchandise Processor
Victoria's Secret & PINK
Reynoldsburg, OH
10.2014 - 01.2016
- Implemented process improvements that streamlined operations, reducing handling time and increasing efficiency in inventory control.
- Conducted regular audits of merchandise to ensure accuracy in stock counts and prevent discrepancies in inventory records.
- Led initiatives to enhance safety protocols within the merchandise processing area, fostering a secure work environment for all employees.
- Developed training materials that supported ongoing education for staff on operational procedures and equipment usage.
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Picked orders, packed boxes and prepared shipments.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
Office Manager
Parking Solutions Inc
Columbus, OH
02.2012 - 09.2014
- Managed daily office operations and coordinated administrative tasks to enhance workflow efficiency.
- Implemented office policies and procedures, streamlining processes for improved productivity across teams.
- Oversaw vendor relationships, negotiating contracts to improve service quality and reduce costs.
- Developed and maintained filing systems, ensuring accurate record-keeping for all office documentation.
- Trained and mentored new staff on office protocols and software applications, fostering a collaborative environment.
Cashier Team Lead and Trainer
Parking Solutions Inc
Columbus, OH
08.2009 - 02.2012
- Trained and mentored new cashiers, fostering a collaborative work environment.
- Implemented efficient cash register processes, enhancing transaction speed and accuracy.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Supervised daily operations of cash handling and customer service team.
- Monitored team performance metrics to identify areas for improvement.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Hammond High School
Hammond LouisianaSkills
- Product packaging
- Box assembly
- Picking orders
- Safety management
- Order fulfillment
- Inventory management
- Order packaging
- Trainer
- Team collaboration
- Process Improvement
Certification
Team building classes
Timeline
Merchandise Processor
VS&CO
10.2017 - 12.2024
Training Lead
Addeco
03.2016 - 09.2017
Merchandise Processor
Victoria's Secret & PINK
10.2014 - 01.2016
Office Manager
Parking Solutions Inc
02.2012 - 09.2014
Cashier Team Lead and Trainer
Parking Solutions Inc
08.2009 - 02.2012
Hammond High School