Erlexia Honer
Jackson,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
12.2017 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Electronics Sales Associate
Walmart
10.2012 - 11.2017
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
Education
Associate of Applied Science - Medical Data Technology
Hinds Community College
Raymond, MS12.2021
Skills
- Product Knowledge
- Consultative Sales
- Data Entry
- Appointment Scheduling
- Scheduling
- Information Security
- Account Updating
- Data Collection
- Customer Service
- Clerical Support
- Recordkeeping Strengths
- Problem Resolution
- Microsoft Excel
- Technical Support
- Call Center Operations
- Order Processing
Timeline
Customer Service Representative
Conduent Call Center
12.2017 - 04.2018
Electronics Sales Associate
Walmart
10.2012 - 11.2017
Associate of Applied Science - Medical Data Technology
Hinds Community College
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