Erlin Lugo
Miami Gardens,FL
Summary
Results-driven Operations Manager with extensive experience in the catering industry, skilled in leading cross-functional teams to streamline processes and improve efficiency. Proven track record of managing Assembly and Dishroom operations, ensuring high-quality service delivery while optimizing resources. Adept at implementing operational strategies, maintaining compliance with industry standards, and fostering a culture of continuous improvement. Known for exceptional problem-solving, leadership, and communication skills, driving both customer satisfaction and operational excellence.
Overview
16
16
years of professional experience
Work History
Account Manager
LSG Sky Chefs
Miami
08.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Quality Control Clerk
LSG
Miami, Florida
11.2010 - Current
- Responsible for the quality and data entry control of flights for FTQ program
- Identifying broken or dirty equipment that does not meet the LHI regulations and requirements
- Keeping and creating weekly and monthly HACCP logs for thermal disinfection, produce sanitation, chemical disinfection, building sanitation, Performance and Pest control
- Checking every day coolers for temperature requirements
- Coordinating Charters
- Calibrate scales and thermometers
- Supervised porters
- Made and print weekly work schedule for porters
- Review and print new weekly schedule for quality clerks
- ETime editing for porters and clerks
- Set up conference room for presentation
- Arranged linens, skirts, chairs for presentation room
- Daily follow up on special cleaning assignment
- HACCP Training for Hygiene
- Check daily TOD
- Daily review of master cleaning schedule for porters
- Collect AA Slliker Samples
- Collect LH Samples
- Collect water and ice samples
- Conduct Monthly Safety Training for porters and Quality Clerks
- Weekly chemical order
- Part of the Monthly Inventory
- Conduct the Vacation Bid
- Conduct the Department Bid
- Bilingual (English/Spanish)
Cold food and Equipment preparation
LSG
Miami, Florida
04.2009 - 11.2010
- Responsible for the daily preparation and set up or multiples airlines such as: Continental, USAIR Ways, Virgin
Education
Ultrasound technician -
Dade Medical College
Miami, FL01.2009
Phlebotomy certification -
Phlebotomy technician
Hialeah, FL01.2008
American Academy High School -
American Academy High School
Miami, FL01.2005
Skills
- Excellence service and phone skills
- Clerical assignments
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Outlook
- LINK
- SABRE
- TP006
- Sorting OP480
- Diagrams
- Analytical Leadership Skills
- Interpersonal Skills
- Communicative Skills
- Written Communication
- Non-Verbal Communication
- Verbal Communication
- MS Office Proficiency
- Excel Proficiency
- Outlook Proficiency
Hobbies and Interests
- Quality Assurance Supervisor position on a permanent basis.
- Ethical hard work and strong core values.
- Independent, adaptable worker as well as a valued team member.
- Experience includes procedure monitoring in the Quality Assurance industry as a Quality Clerk.
- Proficient with MS Office, Excel, Outlook, ETime payroll as well as other data tracking, management software systems, programs and tools.
Date
02/26/16
Timeline
Account Manager
LSG Sky Chefs
08.2022 - Current
Quality Control Clerk
LSG
11.2010 - Current
Cold food and Equipment preparation
LSG
04.2009 - 11.2010
Ultrasound technician -
Dade Medical College
Phlebotomy certification -
Phlebotomy technician
American Academy High School -
American Academy High School