Erlinda Salonga
Hacienda Heights,CA
Summary
Highly organized and motivated individual with demonstrated track record of building relationships with clients. Skilled in customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Motivated individual with experience in customer service and sales. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure a full-time position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
Account Executive
Melee Insurance Services
02.2022 - Current
- Effectively overseeing 300+ commercial accounts (primarily small businesses), steering total premium contribution exceeding $2 million to company's revenue
- Collaborated with underwriters to negotiate terms and secure competitive rates for clients
- Provided customer service promptly addressing inquiries and after sales support.
Insurance Agent Assistant
Pars American Insurance Agency
05.2002 - 01.2022
- Monitored policy renewals and networked between insurance agent and various wholesale brokerages to market optimal insurance coverage for clients needing either commercial lines or personal lines insurance.
- Supported administrative needs of team, enhancing workflow efficiency.
Supervisor for Communications and Systems of Retail Ops.
Globe Telecom
12.1996 - 08.2001
- Played pivotal role in designing and implementing strategic integration plan of Retail Operations resulting in $2 million savings and 80% increase in store distribution network
- Successfully eliminated operational backlog by establishing and supervising central account modifications unit, managing daily average of 5,000 customer request
- Instituted communications unit which acted as primary contact between retail operations, marketing, technical, and other support units ensuring clear and accurate communication spiels are used.
Marketing Research and Marketing and Sales Associate
Globe Telecom
02.1994 - 12.1996
- Spearheaded market research studies for landline business aligning with Marketing Group's objectives to increase market presence and be the 2nd biggest landline operator of country.
- Designed policies and procedures for retail stores, supporting cellular business, and developed User Acceptance Testing (UAT) cases for new billing system introduced
Education
Bachelor of Arts - Mass Communications
University of The Philippines - Diliman
Quezon City01.1993
Skills
- Proficient in handling and managing insurance policies
- Building and maintaining long-lasting client relationships through effective communication
- Collaborating with underwriters to negotiate policy terms and secure favorable rates
- Paying close attention to details to ensure accuracy in all aspects of insurance processing
Career Focus
Experienced professional with 20+ years in insurance agency management and 7+ years in telecommunications under corporate settings. Seeking a challenging role in any industry to apply my expertise in insurance coordination, client service, and telecommunications retail operations. Dedicated to contributing valuable insights and skills to a dynamic company while continually enhancing my professional capabilities.
Timeline
Account Executive
Melee Insurance Services
02.2022 - Current
Insurance Agent Assistant
Pars American Insurance Agency
05.2002 - 01.2022
Supervisor for Communications and Systems of Retail Ops.
Globe Telecom
12.1996 - 08.2001
Marketing Research and Marketing and Sales Associate
Globe Telecom
02.1994 - 12.1996
Bachelor of Arts - Mass Communications
University of The Philippines - Diliman
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