Summary
Overview
Work History
Education
Skills
Websites
Volunteer And Leadership
Certification
Affiliations
Accomplishments
Timeline
Generic

Erly Thornton

Tampa,FL

Summary

Dynamic and adaptable professional with a background in Advertising and Public Relations. Proven expertise in strategic communication, relationship-building, and optimizing processes. Seeking a role in a dynamic and innovative work environment to contribute creativity, energy, and a collaborative spirit. Ready to make impactful contributions to a progressive industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Member

Whole Foods Market Inc
St. Petersburg, FL
02.2024 - Current
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated the pizza oven, ensuring pizzas were cooked to order.
  • Cleaned and sanitized kitchen surfaces and equipment.

Pizza Professional

Gourmet Pizza Company
Tampa, FL
12.2022 - 12.2023
  • Prepared and cooked pizzas according to customer specifications utilizing proper baking techniques.
  • Handled cash transactions accurately and efficiently.
  • Maintained cleanliness of kitchen area, including floors, counters, utensils, equipment and walls.
  • Assisted in maintaining inventory levels for pizza ingredients such as dough, sauce, cheese and toppings.
  • Greeted customers with a friendly attitude and provided excellent customer service.
  • Ensured food safety standards were followed throughout the entire preparation process.

Logistics Intern

Integrity Express
Tampa, FL
05.2022 - 09.2022
  • Assisted in tracking and monitoring of shipments to ensure timely delivery.
  • Researched different shipping options to identify cost savings opportunities.
  • Coordinated with vendors to ensure efficient product deliveries.
  • Managed customer relationships and provided exceptional service to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner while maintaining strong customer relations.
  • Conducted regular market research activities to identify new business opportunities within the logistics industry.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Valet Attendant

Sunshine Valet
Tampa, FL
01.2020 - 01.2022
  • Greeted customers upon arrival, provided assistance with luggage and other items.
  • Inspected customer vehicles for pre-existing damage prior to parking them.
  • Communicated daily with valet staff to ensure efficient operations.
  • Assisted customers in retrieving their vehicles when requested.
  • Organized and coordinated the flow of traffic in and out of the parking lot.
  • Maintained accurate records of customer information including vehicle make and model, license plate number.

Customer Service Assistant

Sainsbury’s
London, England
10.2017 - 07.2018
  • Greeted customers and identified their needs.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Assisted cashiers with resolving customer complaints and inquiries.

Waiter/Food Runner

Bill’s
London, England
10.2017 - 05.2018
  • Ensure that diners are happy with their experience and that their needs are met.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Maintaining a no request is too large mentality
  • Closing the restaurant and cleaning at the end of every shift.
  • Greeted guests and answered questions about menu items.

Sales Assistant

Sports Direct
London, England
12.2016 - 04.2017
  • Streamlining Sales through company initiatives and catering approaches to customer interactions.
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.

Education

ADVERTISING AND PUBLIC RELATIONS -

University of Tampa

Skills

  • Clear Communication
  • Customer Service
  • Complaint resolution
  • Problem-Solving
  • Collaboration and Teamwork
  • Sales and Marketing
  • Attention to Detail
  • Adobe Creative Suite

Volunteer And Leadership

I am currently a Campus Manager for Fresh Prints; I was co-Captain of both the varsity Rugby Team and Soccer Team. I have organized two separate weeklong work experiences for myself and 5 others, one in marketing and the other Physical therapy. I have also volunteered amongst my communities in schools, retirement homes, and nature reserves.

Certification

  • Muck Rack - Fundamentals of Media Relations Oct, 9, 2023
  • Food Handler Certification 2024

Affiliations

  • Scuba diving and Ocean Conservation
  • Sigma Chi Fraternity
  • Volunteering
  • Travel

Accomplishments

  • Voted as Associate Philanthropy Chairman in Sigma Chi Kappa Omega Chapter (2020)
  • Co-Captain of Easthampstead Park community School Soccer and Rugby Teams

Timeline

Team Member

Whole Foods Market Inc
02.2024 - Current

Pizza Professional

Gourmet Pizza Company
12.2022 - 12.2023

Logistics Intern

Integrity Express
05.2022 - 09.2022

Valet Attendant

Sunshine Valet
01.2020 - 01.2022

Customer Service Assistant

Sainsbury’s
10.2017 - 07.2018

Waiter/Food Runner

Bill’s
10.2017 - 05.2018

Sales Assistant

Sports Direct
12.2016 - 04.2017

ADVERTISING AND PUBLIC RELATIONS -

University of Tampa

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Erly Thornton