Erma Metallic
Nashua,NH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Footwear Department Manager
Bob's Stores Footwear & Apparel
Salem, NH
08.2021 - Current
- Responsible for daily operations of a shoe department to maintain daily operations to company standards
- Assigned employees specific duties to best meet the needs of the department
- Assist customers with questions in a prompt and efficient manner in-person/phone
- Weekly transfers to other stores
- Examine merchandise to verify that it is correctly priced and displayed
- Completed all point of sale opening, closing procedures.
Footwear Department Manager
BOB'S STORES
Nashua, NH
10.2019 - 01.2020
- Train new hires
- Assigned employees specific duties to best meet the needs of the department
- Weekly transfers to other stores
- Examine merchandise to verify that it was correctly priced and displayed
- Complete all point of sales Open/closing procedures.
Home Department Supervisor
JCPenney
Nashua, NH
10.2008 - 10.2019
- Greet all customers, offer assistance when needed in Trained in Jewelry, Visual, receiving Backup for Jewelry, in-store Sephora, Mens Department
- Supervisor of the soft line department
- Assisted in the Curtain, Furniture, and Appliance Departments when needed
- Stock, replenish merchandise per store planograms
- Listen to customer needs and offer suggestions when asked
- Delegate tasks to team members and supervise all duties to ensure timely completion.
Administrative Assistant
Placement Pros
Tewksbury, MA
07.2006 - 08.2008
- Greeted Clients
- Handled multi-phone lines
- Data entry of clients information and office supplies.
Customer Service Representative
Qualxserv
Tewksbury, MA
08.1997 - 01.2004
- Facilitated Service orders and completed accurate entry in a timely and efficient manner
- Answered an average of 200 calls per day
- Coordinated dispatching of 200 Technicians to accomplish daily service calls
- Used company troubleshooting resolution trees to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Associate of Science -
NHTC
Nashua, NHSkills
- Stock control
- Stock replenishment
- Customer Service
- Operations Management
- Rapport and relationship building
- Shipping and Receiving Oversight
- Multitasking
- Organizational Skills
- Professionalism
- Customer Complaint Resolution
- Closing Techniques
- Team building
- Adaptability
- Problem-solving abilities
Timeline
Footwear Department Manager
Bob's Stores Footwear & Apparel
08.2021 - Current
Footwear Department Manager
BOB'S STORES
10.2019 - 01.2020
Home Department Supervisor
JCPenney
10.2008 - 10.2019
Administrative Assistant
Placement Pros
07.2006 - 08.2008
Customer Service Representative
Qualxserv
08.1997 - 01.2004
Associate of Science -
NHTC
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