Ermalinda Rivera
Banning,CA
Summary
Experienced with patient care, medical procedures, and support. Utilizes effective communication to enhance patient interactions and improve care outcomes. Knowledge of healthcare protocols and patient management, consistently delivering compassionate and efficient service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Vocational Nurse
Maxim Healthcare
09.2025 - Current
- Promoted safe environment through proper use of equipment, infection control protocols, safety measures and fall prevention strategies.
- Administered medications and treatments in accordance with established protocols and physician orders.
- Collaborated with healthcare teams to develop and implement patient care plans.
Emergency Room Registration Clerk
San Gorgonio Memorial Hospital
01.2018 - 10.2025
- Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
- Managed high-volume patient registrations during peak hours, maintaining efficiency.
- Registered patient information accurately to ensure seamless admission processes.
Hospital Collections Specialist
San Gorgonio Memorial Hospital
11.2016 - 12.2018
- Managed patient accounts, ensuring timely collection of outstanding balances.
- Developed and implemented strategies to improve collections efficiency and accuracy.
Medical Billing & Collections Specialist
KM Strategic Management
06.2009 - 11.2016
- Processed medical claims using EMR systems to ensure timely reimbursements.
- Resolved billing discrepancies through effective communication with insurance providers and healthcare professionals.
Medical Billing & Collections Specialist
SJ Medical Clinic & Urgent Care
02.2008 - 05.2009
- Analyzed accounts receivable reports to identify trends and improve collection strategies.
- Led initiatives to optimize collections workflow, resulting in improved cash flow management for the organization.
Education
Medical Assistant Program -
Maric College
Riverside, CA01-2004
Licensed Vocational Nurse - undefined
Beaumont Adult School
Beaumont, CA05.2025
Skills
- Infection control
- Intravenous therapy and blood withdrawal certification
- Personal hygiene support
- HIPAA compliance
- EHR
- Patient care
- Vital signs monitoring
- Medication administration
Certification
- IV therapy and blood draw certification, 07/25
- BLS certification, 06/25
Timeline
Licensed Vocational Nurse
Maxim Healthcare
09.2025 - Current
Emergency Room Registration Clerk
San Gorgonio Memorial Hospital
01.2018 - 10.2025
Hospital Collections Specialist
San Gorgonio Memorial Hospital
11.2016 - 12.2018
Medical Billing & Collections Specialist
KM Strategic Management
06.2009 - 11.2016
Medical Billing & Collections Specialist
SJ Medical Clinic & Urgent Care
02.2008 - 05.2009
Licensed Vocational Nurse - undefined
Beaumont Adult School
Medical Assistant Program -
Maric College