Ermalinda Valencia
Noble Cannabis
Noble,OK
1
Language
6
years of professional experience
Customer-focused professional with strong expertise in product knowledge and compliance. Assisted guests with product selection and ensured accurate sales processing while upholding confidentiality and regulatory standards. Delivered clear communication to enhance customer experiences and maintained strict adherence to company policies in English and Spanish.
Work History
Retail-Cashier
1 Year 3 Months- Verified guests' photo identification to ensure compliance with age requirements and company policies.
- Processed cash and electronic transactions accurately while providing efficient, professional customer service.
- Leveraged interpersonal skills to establish rapport with customers, serving as a trusted resource on cannabis products.
- Created a welcoming atmosphere by warmly greeting customers, encouraging repeat visits and enhancing customer loyalty.
Retail-Cashier
6 Months- Greet customers and provide friendly, professional service
- Processed cash and electronic transactions accurately while providing efficient, professional customer service.
- Educate customers about cannabis products.
- Help customers select products based on their preferences and needs
- Boutique Manager Duties Oversee the daily operations of the boutique
Provided excellent customer service
Laborer/Apprentice
3 Years 7 Months- Maintained safety protocols to ensure a hazard-free work environment.
- Collaborated with team members to complete projects efficiently and on schedule.
- Conducted routine inspections of equipment to identify maintenance needs.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
- GED
Skills
Customer service
Cash handling
Building rapport
Customer education
Product knowledge expertise
Sales proficiency
POS system operation
Restocking inventory
Maintaining confidentiality
Age verification
Languages
Spanish
Native or Bilingual
Timeline
Retail-Cashier
Noble Cannabis
05.2025 - 08.2026Read More
Retail-Cashier
Prairie Creek Dispensary
10.2024 - 04.2025Read More
Laborer/Apprentice
Viking Industries
11.2020 - 06.2024Read More
Bryan Adult Learning Center
from GED
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