ERMEYAS TULU
Chantilly,US
Summary
PROPERTY MANAGEMENT & HOSPITALITY: A highly organized, dynamic professional with extensive experience in hospitality and property management, most effective in a leadership role as part of a value-focused, innovative organization; a self-driven leader armed with a solid background in business management, team leadership, and customer care. Comfortable in fast-paced, high-stress environments requiring attention to detail and follow-through; always keen on learning and sharing, a key process that leads to producing results at a high level. Personable and gracious qualities facilitate the generation of a healthy and productive working environment. Exceptional oral and written communication skills.
Overview
17
17
years of professional experience
Work History
Regional Property Manager
HOMESERVICES PROPERTY MANAGEMENT COMPANY
08.2022 - Current
- Manage, streamline, and organize all daily operations related to maintaining properties, including staff management, customer interaction, payment collection, facility maintenance, and business development for 680 properties
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- Maintains properties by investigating and resolving tenant complaints enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, and contracting with vendors
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Passionate about learning and committed to continual improvement
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Cultivated interpersonal skills by building positive relationships with others
- Organized and detail-oriented with a strong work ethic
Property Manager
HOMESERVICES PROPERTY MANAGEMENT COMPANY
12.2021 - 08.2022
- Interacted directly with tenants to resolve complaints, issues, or concerns; cater to special requests
- Ensured all leases, and contracts complied with company and governmental laws; communicated changes with tenants
- Maintained property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
- Established rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals
- Contracted with tenants by negotiating leases and collecting security deposit
- Accomplished financial objectives by collecting rents, paying bills, forecasting requirements, analyzing variances and initiating corrective action
- Maintained property systems by contracting for maintenance services and supervising repairs
- Enforced occupancy policies and procedures by addressing violators
- Prepared reports by collecting, analyzing, and summarizing data and trends
Property Manager
RENTERS WAREHOUSE
06.2017 - 12.2021
- Coordinated communication between maintenance department and local operations for over 600 properties
- Managed, streamlined, and organized all daily operations related to maintaining properties, including staff management, customer interaction, payment collection, facility maintenance, and business development
- Interacted directly with tenants to resolve complaints, issues, or concerns; cater to special requests
- Ensured all leases/contracts comply with company and governmental laws; communicate changes with tenants
- Performed property inspections for cleanliness, damage, maintenance, and safety to ensure all three meet company standards
- Oversaw maintenance and leasing functions to ensure Company standards are met
- Oversaw accounts payable/receivable and adeptly prepared operating reports by assigned deadlines
- Ensured timely collection of rent and exercised eviction protocols when required
- Developed customer rapport to effectively show, lease, and move in prospective residents
- Provided direct efforts to implement sales and marketing plans, which effectively maximized rental income and budgeted occupancy
Assistant General Manager
HOMEWOOD SUITES
03.2013 - 05.2016
- Directed and managed all aspects of hotel management of four departments and 43 team members, including four managers
- Oversaw Sales and Marketing, Revenue Management, Operations, Finance, Human Resources
- Ensured superior services: Front Desk, Food &Beverage, Housekeeping, and Engineering
- Assumed GM responsibilities as required
- Coordinated communication between maintenance department and local operations for over 400 properties
- Successfully achieved an overall revenue of ten million dollars and a 53% house profit
- Contributed to second place ranking for Rev Par out of five hotels from comp set
- Adeptly increased guest satisfaction survey scores through daily guest calls, lobby lizard, weekend MOD programs, and an employee rewards program, daily team huddles and weekly staff meetings
- Ensured food and beverage, housekeeping, engineering and front office controllable expenses and labor costs are within budgetary guidelines
- Proficiently analyzed monthly P&L and conducted departmental head statement reviews
- Participated in the preparation of the annual budget and developed long and short-term plans for revenue growth and cost control increases.
Assistant General Manager
HILTON GARDEN INN
04.2007 - 09.2012
- Assisted the General Manager by providing leadership and managing all processes related to ensuring the hotel meets all brand, company initiatives, and expectations
- Promoted, developed, and maintained all facets of running a highly efficient Hotel
- Provided exemplary Customer service to team and guests
- Oversaw payroll, accounts payable, receivable, recruiting, hiring, and training for new associates
- Monitored and participated in the physical inventory process
- Managed daily operations of six departments and 46 team members including six managers
- Responsible for the daily operations of the Food and Beverage Department to ensure guest satisfaction, food quality control, cost control, and compliance with Hilton brand standards
- Key player regarding Trip Advisor’s HGI ranking for "Top 10 Hotels" and contributed to Homewood Suites DC ranking of 49/133 hotels on Trip Advisor
- Achieved an overall revenue of $14 million and a 50% house profit and oversaw seamless $6 million renovation while providing excellent service
- Increased guest satisfaction survey scores through daily guest calls, lobby, and weekend MOD programs, employee rewards program daily team huddles, and weekly staff meetings
- Achieved a score of 98% on the associate opinion survey by providing training and guidance to all team members
Education
Bachelor of Arts - International Business
Strayer University
Alexandria, VAVA Licensed Real Estate Agent | License #0225249035 - Real Estate
DPOR
FairfaxSkills
- Tenant and eviction laws
- Customer service-focused
- Property tours and inspections
- Database Management
- Tenant Relations
- Property Management
- Staff Management
- AppFolio
Additional Information
- Shining Star Award, Starwood Properties
- Fish Awards, Marriott International
- Letter of Recognition & Service, Barceló Crestline Hotels, & Resorts
- Customer Service Award, Renters Warehouse
- OnPoint Award, HSPM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Amharic
Native or Bilingual
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Regional Property Manager
HOMESERVICES PROPERTY MANAGEMENT COMPANY
08.2022 - Current
Property Manager
HOMESERVICES PROPERTY MANAGEMENT COMPANY
12.2021 - 08.2022
Property Manager
RENTERS WAREHOUSE
06.2017 - 12.2021
Assistant General Manager
HOMEWOOD SUITES
03.2013 - 05.2016
Assistant General Manager
HILTON GARDEN INN
04.2007 - 09.2012
Bachelor of Arts - International Business
Strayer University
VA Licensed Real Estate Agent | License #0225249035 - Real Estate
DPOR
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