Ermias Birru
Burtonsville,MD
Summary
Hardworking Recreational Leader well-versed in creating and directing events. Proficient in budget, safety and administrative concerns. Offers many years of experience building programs, promoting engagement, and delivering quality community recreational activities.
Overview
16
16
years of professional experience
Work History
MT Tech
MICRON
Manassas, VA
06.2020 - 04.2024
- Maintain accurate production records & process chart to track and analyze production
- Identify, analyze data to identify and resolve equipment malfunction
- Collaborate with cross engineering teams efficiently to resolve issues & improve production
- Conducting test, troubleshooting issues and assist with the process improvement
- Create and update documentation related to standard operating procedures
IT Support Tech
Baltimore County Public Schools
Baltimore, MD
05.2018 - 03.2020
- Diagnose, troubleshoot, and resolve a range of software, hardware, and network issues
- Provide remote assistance to install software on the user computers and fix the problem
- Image and format hardware to support new operating systems and applications
- Implementing an active directory for users across the BCPS system
- Create support service tickets and used web-based ticketing system to deliver support
Office Administrator
U street parking
Washington, DC
11.2011 - 04.2018
- Ensuring efficient traffic flow, optimal space utilization flow traffic regulation and enforcing parking policies, regulations
- Provide exception customer service answering inquiries addressing concerns and resolving issues to ensure a positive experience
- Collecting parking fees and ensuring accountability, transparency
- Collaborating with teams and supervisors to provide input and improvement initiatives to provide exceptional service to customers
Security Officer
VANCE INTERNATIONAL
Vienna, VA
02.2008 - 10.2011
- Proficient in using security technology and system
- Answered alarms calls to investigate disturbances documents reports on any incident
- Monitored and authorized entrance and departures of all persons in the building
- Oversaw repairs of equipment and property damage as well as loss or theft within the building
Education
certificates and training - IT support and Network
Montgomery College
Rockville, Maryland12.2018
Bachelor of Science - Information Science
Addis Ababa University
07.2004
Skills
- Technical Support
- Software Troubleshooting
- Operating Systems
- Test Automation
- Production Planning
- Microsoft Windows
- Desktop Support
- Cleanroom
Timeline
MT Tech
MICRON
06.2020 - 04.2024
IT Support Tech
Baltimore County Public Schools
05.2018 - 03.2020
Office Administrator
U street parking
11.2011 - 04.2018
Security Officer
VANCE INTERNATIONAL
02.2008 - 10.2011
certificates and training - IT support and Network
Montgomery College
Bachelor of Science - Information Science
Addis Ababa University