Ermina Perry
Chandler,AZ
Summary
Compassionate Student Success Coach known for strong active listening and relationship-building skills. Successfully guided students through academic challenges, fostering personal development while ensuring accountability through regular progress monitoring and feedback.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Student Success Coach
Arizona State University, ASU
Scottsdale, Arizona
04.2023 - Current
- Developed personalized success plans for diverse student populations, leading to improved student engagement and satisfaction.
- Guided students through academic challenges and personal development, resulting in increased resilience and individual growth.
- Monitored progress and provided timely feedback to encourage accountability.
- Conducted one-on-one meetings to discuss students' progress towards academic goals.
- Counseled students on effective stress management techniques, equipping them with tools to better handle academic pressures.
- Engaged in continuous professional development to remain current on coaching best practices.
Life Coach
Self-employeed
Chandler, Arizona
06.2012 - Current
- Facilitated personal development and goal-setting sessions, enhancing client self-awareness through astrology and intuitive studies.
- Developed customized action plans tailored to individual needs and aspirations.
- Supported clients in clarifying goals, recognizing obstacles, and formulating actionable strategies for greater fulfillment.
- Provided ongoing support and accountability, ensuring consistent client progress.
- Assisted clients in developing problem-solving skills for managing challenging situations.
- Supported clients in setting realistic expectations based on available resources.
- Developed resource materials that empowered clients to navigate their personal journeys effectively.
- Listened compassionately while validating experiences of each individual client.
Insurance Claims Specialist
State Farm
Tempe, Arizona
01.2013 - 12.2022
- Reviewed claim documentation to ensure compliance with company policies and state regulations.
- Analyzed claim records and policy provisions to assess the validity of claims effectively.
- Processed insurance claims efficiently across various policy types, enhancing operational productivity.
- Gathered information from clients to facilitate accurate and timely claims processing.
- Evaluated claims for potential fraud indicators, reducing risk and maintaining integrity.
- Resolved complex claims and followed up on denied or suspended cases to ensure thorough investigation.
- Coordinated with external parties, including lawyers and appraisers, during investigation processes.
- Trained new staff on claims processing procedures and best practices for consistent performance.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ05-2017
Associate of Arts - Holistic Healthcare
Southwest Institute of The Healing Arts
Tempe, AZ07-2012
Hellenistic Astrology
Nightlight Astrology
Adam Elenbaas08-2026
Skills
- Goal-setting strategies
- Goal setting
- Stress management
- Effective communication
- Active listening
- Relationship building
- Resourcefulness and initiative
- Academic support
Certification
- Certified Life Coach - Southwest Institute of the healing arts 2012
- Certificate 200 hours of Yoga training - Southwest Institute of the healing arts 2012
Timeline
Student Success Coach
Arizona State University, ASU
04.2023 - Current
Insurance Claims Specialist
State Farm
01.2013 - 12.2022
Life Coach
Self-employeed
06.2012 - Current
Bachelor of Science - Human Services
University of Phoenix
Associate of Arts - Holistic Healthcare
Southwest Institute of The Healing Arts
Hellenistic Astrology
Nightlight Astrology