Ermine Phillips
Greenville,NC
Summary
Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill my role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
3
3
Languages
14
14
years of professional experience
Work History
EL2
Boviet
Greenville, NC
01.2025 - Current
- Identified defects and non-conformities, initiating corrective actions to maintain product integrity.
- Collaborated with production teams to address quality issues and implement process improvements.
- Developed and maintained detailed documentation of inspection results for compliance audits.
- Trained junior inspectors on quality control procedures and best practices for accurate assessments.
- Analyzed trends in defect data, providing actionable insights to enhance manufacturing processes.
- Implemented new testing protocols that increased efficiency and reduced rework rates across production lines.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
Shipping ICQA
Moen
Kinston, NC
08.2021 - Current
- Examined shipment contents and compared with manifests, invoices and orders to verify accuracy.
- Recorded shipment data for reporting, accounting and recordkeeping purposes.
- Prepared work orders, bills of lading and shipping orders to route materials.
- Corresponded with establishment representatives to rectify problems, such as damages, shortages and nonconformance to specifications.
- Compared shipping routes and methods to determine which had least environmental impact.
- Responded quickly to meet customer needs and resolve problems.
- Adhered to quality and service standards to support operational goals.
- Worked with coworkers to complete tasks.
- Participated in ongoing training to enhance own job skills and knowledge.
- Assisted with new hire orientation and employee training.
- Met deadlines while maintaining high-quality deliverables.
- Packed, sealed, labeled and affixed postage to prepare materials for shipping.
- Created reports on inventory levels, shortages, overages, damages, for management review.
- Utilized problem-solving techniques to resolve issues quickly and efficiently.
- Conducted root cause analysis on discrepancies between physical count and system records.
- Performed daily audits of products for accuracy and quality, ensuring compliance with established standards.
- Analyzed data from multiple sources to identify trends and areas for improvement in the inventory management process.
- Collaborated closely with other departments to ensure timely delivery of products and efficient resolution of issues.
- Assisted supervisors in developing standard operating procedures related to inventory control activities.
- Investigated customer complaints related to incorrect orders or damaged goods received via courier services.
- Utilized handheld scanner to identify items needed on sales floor and retrieve merchandise from inventory bins.
- Verified merchandise received against receiving documents, noting and reporting discrepancies and obvious damages.
- Developed and maintained inventory management policies and procedures.
- Analyzed inventory data to identify trends and potential improvements.
- Investigated and rectified discrepancies between physical and system inventories.
- Participated in internal assessments and audits as required.
Scale Operator
Sanderson Farms
Kinston, NC
03.2017 - 12.2020
- Examined products and materials, parts, subassemblies and packaging for damage, defects and shortages, and used specification sheets, gauges and standards charts.
- Weighed and measured materials, equipment and products to maintain relevant records.
- Maintained, monitored and cleaned work areas, such as recycling collection sites, drop boxes, counters and windows and areas around scale houses.
- Collected and prepared measurement, weight and identification labels and attached them to products.
- Documented quantity, quality, type, weight, test result data, and value of materials or products to maintain shipping, receiving and production records and files.
- Signaled and instructed other workers to weigh, move, or check products.
- Removed from stock products and loads not meeting quality standards and notified supervisors and appropriate departments of discrepancies and shortages.
- Stored samples of finished products in labeled cartons and record locations.
- Transported materials, products and samples to processing, shipping, or storage areas using conveyors, pumps, or hand trucks.
- Unloaded and unpacked incoming shipments.
- Counted and estimated quantities of materials, parts, or products received or shipped.
- Inspected products and examination records to determine number of defects per worker and reasons for examiners' rejections.
- Compared product labels, tags and tickets, shipping manifests, purchase orders and bills of lading to verify accuracy of shipment contents, quality specifications, and weights.
- Operated scalehouse computers to obtain weight information about incoming shipments such as those from waste haulers.
Waitress cashier
Dairy Queen
Greenville, North Carolina
05.2012 - 07.2016
- Greeted and informed customers of products, fostering positive store experiences.
- Enforced store safety and cleanliness standards, reducing hazards.
- Resolved and de-escalated issues to address customer concerns.
- Maintained inventory and store visual presentation to meet customer needs.
- Provided efficient and courteous service to customers.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Built and maintained positive working relationships with co-workers.
- Attended training to refresh on current procedures and learn process improvements.
- Delivered service excellence through all points of contact.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed cash, check and credit cards for customer purchases.
- Processed merchandise returns and exchanges.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Bagged or boxed merchandise and prepared packages for shipment.
- Provided product information and resolved concerns to assist customers.
Education
High School Diploma - undefined
Pitt Community College
Winterville, NC03-2016
Skills
- Strategic Goals
- Work Order Following
- Bill of Lading
- Packing Equipment Operation
- Interpersonal Skills
- Effective Communication
- Efficient Routing
- Packing and Scanning
- Self-Motivated and Independent
- Basic Mathematical Calculations
- Box and Container Packing
- Teamwork and Cooperation
- Bilingual
- Speaks English, Spanish, French
- Calm under pressure
- Dependable and responsible
- Attention to detail
LANGUAGES
French Fluent
Spanish Conversational
English Fluent
Timeline
EL2
Boviet
01.2025 - Current
Shipping ICQA
Moen
08.2021 - Current
Scale Operator
Sanderson Farms
03.2017 - 12.2020
Waitress cashier
Dairy Queen
05.2012 - 07.2016
High School Diploma - undefined
Pitt Community College