Ermira Malo
Watertown,CT
Summary
Highly Accomplished Senior Account Executive with 10+ years of demonstrated history working with multi-specialty physicians and cultivating relationships to achieve high Sales Performance. Passionate about Healthcare with a proven track record for Excellence in Sales & Business Development.
Overview
13
13
years of professional experience
Work History
Senior Sales Account Executive
Hartford Healthcare at Home
03.2015 - Current
- Grew Revenue by 65% in certified and 55% in hospice in the last three years.
- Top earning Account Executive 4 years in a row with recognized awards for Best Team in year 2018
- Helped implement the start of two new programs to add onto our current palliative and hospice programs.
- Assisted with the onboarding of all coordinators and AE's in new territory. Regional manager of all sales for Northwest and Fairfield County.
- Working closely with IAH private duty director and cross selling all services together.
- Directly responsible for sales growth in a new territory as of December 2024
- Highest Sales Performer year 2018, 2020, 2022, 2023 and 2024
- Nightingale Nursing Award nomination 2021
- Collaborating with physicians, surgeons, and case managers to increase sales and partnering to facilitate business
- Exceeded revenue quota goals by a minimum of 113% every month and every year since 2016
- Performance target numbers of 136% over budget in 2022, 145% in 2023 and 148% 2024.
- Assisted with the pre-admission program in Fairfield County.
- Responsible for all marketing, sales and business growth for physician healthcare referrals and managing over 450+ physicians and offices in the State of CT.
- Working closely with existing physicians & staff to uncover potential areas for growth and expansion
- Identifying new opportunities to be a strategic partner while generating qualified referrals and building new clientele
- Set and monitored sales targets and identified new physicians, surgeons and hospital administrators
- Assisting the sign on of over 158 physicians to network with us within HH.
- Cultivated and maintaining strategic alliances with key physicians and managers to grow business.
Clinical Nurse Liaison/Hospice Nursing Home Care Specialist
Hartford Healthcare, UCONN John Dempsey Hospital
01.2014 - 02.2015
- Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote hospice and palliative needs
- Met with families, physicians, APRNs, case managers to formulate a plan for discharge from hospital to home
- Assisted physicians and clinicians on having the conversation of goals of care, advance directive wishes, hospice and palliative care needs
- Educated physicians on different homecare and hospice needs
- Responsible for Assisting The Palliative Group and Directors at HH and Uconn to facilitate partnership.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care and transition patients accordingly.
Director of Sales & Marketing
Grace Medical Aesthetics
08.2012 - 02.2015
- Responsible for Marketing and direct sales of all locations in State of CT and New York.
- Coached team of nurses in product specifications, sales incentives and selling techniques, significantly increasing customers
- Developed a monthly membership incentive which generated 80% of all sales.
- Grew team to expand from one location to 5 locations within two years.
Education
Licensed Nurse - Nursing
NVCC
Waterbury, CT01-2011
Bachelor of Science - Business Administration/Management (Healthcare)
Southern NH University
Skills
- Business Development
- Strategic Partnerships
- Sales and Account Management
- Detail Oriented
- Relationship Building
- Strong Public Speaker
- Entrepreneurial Spirit
- Customer Satisfaction
- Sales Expertise
- Product and Service Sales
- B2B Sales
- Bilingual - Albanian and English
Timeline
Senior Sales Account Executive
Hartford Healthcare at Home
03.2015 - Current
Clinical Nurse Liaison/Hospice Nursing Home Care Specialist
Hartford Healthcare, UCONN John Dempsey Hospital
01.2014 - 02.2015
Director of Sales & Marketing
Grace Medical Aesthetics
08.2012 - 02.2015
Licensed Nurse - Nursing
NVCC
Bachelor of Science - Business Administration/Management (Healthcare)
Southern NH University
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