Ermma Robinson
Phoenix,AZ
Summary
Reliable employee pursuing an opportunity to add value to a growing team. Able to adapt in any environment accordingly. Inspired to help others and driven to provide unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Professional/Case Manager Aide
We Care Homes LLC
04.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions an work on goal based off of goal requirement.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
Independent Contractor/Driver
Discount Cab
02.2021 - 04.2023
- Drop off/Pick up customer to and from preferred destinations.
- Communicated with dispatch for client trip information.
- Consulted with customers to assess needs and propose optimal solutions.
- Log all mileage and trips
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Generated detailed reports to highlight product performance and usage metrics.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
- Generated invoices and collected payment from guests.
Education
High School Diploma -
Phoenix Union High School
Phoenix, AZ02.2001
Skills
- Behavior Redirection
- Collecting Medical Specimens
- Care Plan Assessment
- Patient Care
- Case Management
- Routine Adjustment
- First Aid and Safety
- Quality Program Protocols
- Knowledge of State Regulations
- Crisis Management
- Client Support
Certification
- CNA - Certified Nurse Assistant
- Daycare Licensed
- Typing 1/Basic Computer Technology Certification
- Business Math Certification
- First Aid/CPR
- Fingerprint Clearance
Timeline
Direct Support Professional/Case Manager Aide
We Care Homes LLC
04.2023 - Current
Independent Contractor/Driver
Discount Cab
02.2021 - 04.2023
High School Diploma -
Phoenix Union High School
- CNA - Certified Nurse Assistant
- Daycare Licensed
- Typing 1/Basic Computer Technology Certification
- Business Math Certification
- First Aid/CPR
- Fingerprint Clearance
Similar Profiles
Takeisha GambleTakeisha Gamble
Adult Family Home/Small Business Owner at Golden Hearts Loving Care Homes LLCAdult Family Home/Small Business Owner at Golden Hearts Loving Care Homes LLC
Tamara SiskTamara Sisk
Assisted Living Manager at Armada Care Homes, LLCAssisted Living Manager at Armada Care Homes, LLC
Thomas KarmueThomas Karmue
Home Health Aide at Care Homes LLCHome Health Aide at Care Homes LLC