Yvette Houston-Bey
The Bronx
Summary
Proven Direct Support Professional with a track record at VIP Community Services, adept in behavior redirection and time management. Excelled in creating safe, inclusive environments and enhancing client wellness through individualized care plans. Demonstrated ability in first aid, crisis intervention, and conflict resolution, significantly improving client support and satisfaction.
Overview
9
9
years of professional experience
Work History
Direct Support Professional/Assistant Case Manager
VIP Community Services
07.2016 - 09.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each client.
Senior Resident Assistant
VIP Community Services
04.2015 - 07.2016
- Contributed to the development of training materials and resources for future Resident Assistants, sharing personal insights and experiences to enhance learning outcomes.
- Oversaw room assignments and changes while maintaining accurate records for housing management purposes.
- Collaborated with fellow Resident Assistants to create a safe, inclusive living environment for all residents.
- Enhanced resident satisfaction by addressing concerns and resolving conflicts in a timely manner.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Education
Certificate Received - Client /Resident De-escalation Strategys
NCI Training
The Bronx, NY06-2024
Skills
- Behavior redirection
- Client support
- Client documentation
- Crisis management
- Conflict resolution
- Documentation and recordkeeping
Affiliations
- N.Y State Mandated Reporter
- CCAR Recovery Coach
Timeline
Direct Support Professional/Assistant Case Manager
VIP Community Services
07.2016 - 09.2024
Senior Resident Assistant
VIP Community Services
04.2015 - 07.2016
Certificate Received - Client /Resident De-escalation Strategys
NCI Training
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