Ermond Gjana

• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Provided drink suggestions to customers based on their preferences.
• Assisted in setting up the bar for service shift.
• Processed payments accurately and efficiently with POS system.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Performed opening and closing duties including restocking supplies.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.

• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Provided drink suggestions to customers based on their preferences.
• Assisted in setting up the bar for service shift.
• Kept track of all orders made by customers and communicated them promptly to kitchen staff.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Trained new bartenders on drink preparation and upselling techniques.

• Greeted customers, provided menus and answered questions about menu items.
• Assisted guests with making food and beverage selections.
• Checked on guests during meals to ensure satisfaction with each course.
• Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
• Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
• Verified that prepared food met all standards for quality and quantity before serving it to customers.
• Answered phone calls providing information about restaurant services, hours of operation, menu items .
• Greeted customers, answered questions and recommended specials to increase profits.
• Greeted customers upon arrival, explained menu items and specials, provided wine recommendations.

• Provided quick and efficient clearing of tables between courses.
• Bussed and reset tables in an orderly fashion.
• Assisted servers with stocking supplies, setting up for service and cleaning duties.
• Maintained cleanliness of restaurant dining area throughout shift.
• Replenished napkins, condiments, silverware and glassware as needed.
• Delivered food orders to tables in a timely manner according to company standards.
• Ensured that each table was properly set before seating guests.
• Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
• Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.

• Overall , everthing and more mentioned above.

· Research, analyze, and investigate daily, weekly, monthly, yearly prices on the market,

· Providing all electronic sales, distribution in Kosovo region,

· Responsible for promoting existing and new products to the customers,

· Finalizing contratcs with customers and keep them active,

· Advicing customers in new and existing products,

· Provide training to customer how to grow their sales and keep them updated with the new products,

· Built good relationship with customers,

· Manage the stocks and prices for all products,

· In accordance with the Divisioner making orders and organize the sales with them.

· Retrieving and Reviewing customer documents (onboarding documents, check images, etc) from Bank systems to support case

• Create partnership with Banks and their menagement as necessary,
• Make recommendations for closing customers accounts and maintain active customer accounts based on trade sales.

· Working with the Import Manager and sales team to establish and execute on short and long-term financial, operating and business objectives in alignment with regional plans,

· Drive Sales and Account Management Excellence by improving our business processes (e.g., Deal Process, Reporting, Account Plan and Quarterly Business Reviews, etc.),

· Driving strategic priorities and work on documentation and implementation of strategy for the electronic segment,

· Support strategic priorities for the Elkos Group and entire Kosovo region,

· Resarch, analyze, and investigate daily, weekly, monthly, yearly prices on the market,

· Built good relationship with customes,

· Manage the stocks and prices for all products,

· In accordance with Import Manager makes orders and organize the sales with them.

· Assist customers with requests in store and on the phone,

· Demonstrate knowledge of electronic products and services to customers,

· Greet customers in a friendly and polite manner,

· Keep an eye on inventory levels and restock shelves as needed,

· Educate customers about current promotions and advertisements,

· Ring up customers at the cash register, take payments, and issue receipts,

· Stamp, mark, and tag prices on merchandise,

· Contribute to team’s daily sales goals.

· In accordance with Sales Manager makes orders and organize the sales with them.