Ermy Fernandez
Providence
Summary
Dynamic and compassionate professional with experience at Roger Williams Medical Center, excelling in patient care and vital signs monitoring. Bilingual in Spanish and English, I thrive in fast-paced environments, delivering exceptional customer service and emotional support while collaborating effectively with diverse teams to enhance patient and customer experiences.
Overview
10
10
years of professional experience
Work History
CNA, Float Pool
Roger Williams Medical Center
Providence
02.2022 - 06.2024
- Assisted in daily patient care and comfort throughout various hospital departments.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported patients with mobility, feeding, and personal hygiene tasks.
- Documented patient information accurately in electronic health records system.
- Responded to patient needs efficiently in fast-paced medical environments.
Retail Sale Associate, Customer Service
T-Mobile
Providence
01.2017 - 01.2020
- Assisted customers with product selection and inquiries to enhance their shopping experience.
- Collaborated with team members to achieve sales goals and improve customer service.
- Processed transactions accurately using point-of-sale systems for smooth checkout experiences.
- Educated customers about product features, benefits, and promotions to drive engagement.
- Handled customer complaints with professionalism to resolve issues effectively.
Retail Sale Associate, Customer Service
Boost Mobile
Providence
09.2016 - 01.2018
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Distribution, Picking, packing, shipping
Chamilia (Swarovski)
Cranston
01.2015 - 01.2017
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Child Care and Activities
Boys & Girls Club of Providence
Providence
06.2014 - 08.2014
- Summer Job.
- Maintained child care and safety until released to parent or guardian.
- Assist with the setup and cleanup of activities, and maintain organized, clean areas.
- Follow all camp policies, emergency procedures, and safety guidelines.
- Report any incidents or concerns to the Camp Director promptly.
Education
Licensed Practical Nurse LPN - Nursing
Community College of Rhode Island
Warwick, RI07-2025
Certified Nursing Assistants - CNA
Genesis Center
Providence, RI01.2021
High School Diploma -
DR. Jorge Alvarez High School
Providence, RI01.2014
Skills
- Bilingual, with an excellent command of both Spanish and English languages
- Customer service Responsible, friendly, adaptable, honest, dependable/reliable, and work well under pressure
- Vital signs monitoring
- Team collaboration
- Emotional support
- Compassion and empathy
- Cultural sensitivity
References
- Emilio, Luna, (401) 413-4670
- Wilda, Gutierrez, (401) 536-2151
- Professor Kurbach, (401) 749-5665
- Professor Carson (401) 787-5869
Affiliations
- Volunteer with Esperanza Hope Non-profit Organization
- American Heart Association CPR Certified.
Languages
English
Professional
Spanish
Professional
Community Service
Esperanza-Hope Non-Profit Organization, Unpacking, packing, delivering school supplies, clothing, shoes, toys to needy children. Delivering clothing and first aid supplies to homeless in Rhode Island.
Timeline
CNA, Float Pool
Roger Williams Medical Center
02.2022 - 06.2024
Retail Sale Associate, Customer Service
T-Mobile
01.2017 - 01.2020
Retail Sale Associate, Customer Service
Boost Mobile
09.2016 - 01.2018
Distribution, Picking, packing, shipping
Chamilia (Swarovski)
01.2015 - 01.2017
Child Care and Activities
Boys & Girls Club of Providence
06.2014 - 08.2014
Licensed Practical Nurse LPN - Nursing
Community College of Rhode Island
Certified Nursing Assistants - CNA
Genesis Center
High School Diploma -
DR. Jorge Alvarez High School
Similar Profiles
Rawan AltekreetiRawan Altekreeti
Student Nurse Intern at Roger Williams Hospital, Now Roger Williams Medical CenterStudent Nurse Intern at Roger Williams Hospital, Now Roger Williams Medical Center
Antonio FurtadoAntonio Furtado
Registered Nurse, Psychiatry at Roger Williams Medical CenterRegistered Nurse, Psychiatry at Roger Williams Medical Center
Elif AksoyElif Aksoy
INTERNAL MEDICINE EXTERNSHIP at Roger Williams Medical CenterINTERNAL MEDICINE EXTERNSHIP at Roger Williams Medical Center
HENRY BAMISILEHENRY BAMISILE
Delivery Driver at Blue MileDelivery Driver at Blue Mile
Taegu KangTaegu Kang
Design & PM (Project Manager) Intern at Naver (Startup Alliance)Design & PM (Project Manager) Intern at Naver (Startup Alliance)