Erna Agudelo
St. Petersburg
Summary
Dedicated team member with proven skills in customer service and team coordination. Excels in training new staff and managing operations to enhance overall efficiency.
Overview
3
3
years of professional experience
Work History
Team Member
Firehouse Subs
Saint Petersburg
10.2025 - Current
- Processed customer transactions at cash register, ensuring accuracy and speed to enhance customer experience.
- Coordinated with team members to deliver timely service during peak hours, contributing to customer satisfaction.
- Created a positive first impression by greeting customers with a friendly demeanor.
- Trained new team members on operational procedures and customer service practices, fostering a knowledgeable and efficient team.
- Prepared food items according to company recipes and standards.
- Followed safety protocols to ensure food handling compliance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Built and maintained working relationships with peers and upper management.
Front Desk Receptionist
Marriot Hotel
Saint Petersburg
05.2025 - 09.2025
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Managed incoming calls, providing information and directing inquiries efficiently.
- Coordinated reservations with hotel management software, ensuring accurate and efficient booking processes.
- Handled cash transactions accurately and processed guest payments securely.
- Communicated effectively with housekeeping and maintenance for timely service requests.
- Resolved customer complaints promptly, adhering to established protocols to maintain guest satisfaction.
- Provided local area information to guests, enhancing their travel experience.
- Handled sensitive information in a confidential manner.
- Prepared meeting rooms and facilities for scheduled events, ensuring readiness and a positive experience for attendees.
Central Supply Clerk
Palm Garden of Largo
Largo
12.2024 - 02.2025
- Managed inventory of medical supplies and equipment, supporting seamless operations.
- Coordinated supply deliveries, ensuring timely availability for healthcare staff.
- Maintained accurate records of supply usage and inventory counts.
- Processed incoming shipments and verified contents against packing lists.
- Collaborated with vendors to resolve supply-related issues, enhancing service delivery.
- Assisted in maintaining cleanliness and organization of storage areas.
- Initiated corrective actions to address regulatory compliance issues.
Restaurant Manager
Palm Bistro LLC
Clearwater
10.2023 - 01.2025
- Managed daily restaurant operations and ensured efficient service delivery.
- Trained staff on customer service standards and food safety protocols.
- Analyzed financial statements to identify cost-saving opportunities and improve overall profitability.
- Developed promotional strategies that increased customer engagement and satisfaction.
- Oversaw inventory management and coordinated supply orders with vendors.
- Conducted regular inspections to maintain cleanliness and compliance with health regulations.
- Resolved customer complaints promptly to ensure a positive dining experience.
- Collaborated with kitchen staff to refine menu offerings, enhancing food quality and customer experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
GED -
Ptech
Saint Petersburg, FL05-2017
Skills
- Customer service
- Reservation coordination
- Cash handling
- Food handling
- Inventory management
- Logistics coordination
Timeline
Team Member
Firehouse Subs
10.2025 - Current
Front Desk Receptionist
Marriot Hotel
05.2025 - 09.2025
Central Supply Clerk
Palm Garden of Largo
12.2024 - 02.2025
Restaurant Manager
Palm Bistro LLC
10.2023 - 01.2025
GED -
Ptech