Erna Brown
Hannaford Supermarket
Highland,NY
13
years of professional experience
Dynamic service leader with a proven track record at Hannaford Supermarket, excelling in team management and customer service excellence. Recognized for enhancing operational efficiency and resolving customer complaints effectively. Strong financial acumen complemented by exceptional communication skills, driving continuous improvement and fostering a collaborative work environment.
Work History
Service Leader/Bookkeeper
3 Years 7 Months- Supervised front-end operations, supporting cashiers and resolving customer concerns promptly.
- Coordinated daily service priorities across checkout, bagging, and courtesy desk functions.
- Trained associates on register procedures, customer service standards, and store policies.
- Monitored inventory levels, stocking needs, and product presentation for sales floor readiness.
- Communicated workflow updates to maintain smooth coverage during peak shopping periods.
- Resolved checkout issues efficiently, maintaining accurate transactions and positive shopper experience.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Managed a team of service representatives, ensuring consistent quality across all interactions.
- Recorded journal entries and maintained general ledger integrity.
- Prepared financial reports for management review and decision-making.
- Organized source documents and improved filing processes for audit readiness.
- Maintained and processed invoices, deposits, and money logs.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Professional Delivery Driver
7 Years 10 Months- Delivered packages along assigned routes, maintaining punctual service and accurate stop completion.
- Conducted pre-trip and post-trip vehicle inspections to support DOT and safety compliance.
- Loaded and organized parcels for efficient route sequencing and secure transport.
- Scanned shipments accurately to update tracking status and delivery records.
- Verified recipient information and collected signatures for required deliveries.
- Communicated delivery issues promptly to dispatch to resolve route exceptions and delays.
- Maintained clean, organized delivery vehicle and equipment for daily operational readiness.
- Provided professional customer service while handling parcels with care and attention.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained consistent on-time delivery rates, prioritizing punctuality and professionalism.
- Handled cash transactions securely, maintaining a high level of trust between the company and its clients.
Education
High School Diploma
Skills
Team management
Exceptional communication
Coaching and mentoring
Financial acumen
Customer service excellence
Complaint resolution
Organization and recordkeeping
Inbound call answering
Strong work ethic
Willingness to learn
Attention to detail
Multitasking
Reliability
Customer service and support
Timeline
Service Leader/Bookkeeper
Hannaford Supermarket
02.2022 - 09.2025Read More
Professional Delivery Driver
Fed Ex Ground
11.2012 - 09.2020Read More
Marlboro High School
High School Diploma
Read More