Luis Enrique Viramontes
1006 S. Main St. Apt. 46 Normal,IL
Overview
11
11
years of professional experience
Work History
Service Leader/Shift Leader
Chipotle Mexican Grill
09.2022 - Current
- Spearheaded initiatives aimed at enhancing the overall customer experience, resulting in positive feedback from clients and increased brand loyalty.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Online Sales Associate/Warehouse S&R
Chi Sneaker Hook-Up Inc
07.2014 - 08.2022
- Swiftly identify problematic situations and skillfully resolve incidents for customer satisfaction
- Enhanced customer satisfaction through prompt communication and resolution of inquiries or issues.
- Implemented inventory management system, maintaining accurate stock levels, and minimizing order fulfillment errors.
- Managed multiple online sales channels simultaneously to maximize revenue streams and reach diverse customer segments.
- Provided training sessions for new associates on e-commerce platform operations, sales tactics, and company policies.
Education
Bachelor of Science - Computer Science
Illinois State University
Normal, IL05-2027
Skills
- Team management
- Coaching and mentoring
- Administrative oversight
- Analytical thinking
- Problem-solving abilities
- Multitasking Abilities
- Cultural awareness
- Teamwork and collaboration
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Leader/Shift Leader
Chipotle Mexican Grill
09.2022 - Current
Online Sales Associate/Warehouse S&R
Chi Sneaker Hook-Up Inc
07.2014 - 08.2022
Bachelor of Science - Computer Science
Illinois State University