Angela Martinez
Lorain,OH
Summary
I am a very clean and organized employee. I like to make sure the place of business that I’m working in is up to par to the way I would like to to see if I was to walk into a place of business where I was eating or shopping in. I’m always on top of things to make the business run smoothly as possible. I love to make to that customers are satisfied in every area that’s open in eyes sight. I’m hands on with my customers to make sure that they are happy and satisfied with our stores customer service. If I was a customer walking into a place i would want to know that the place is clean, up to date, great hands on with customers and communication.
Overview
27
27
years of professional experience
Work History
Shift Leader in Training
Pizza Hut
10.2025 - Current
- Supervised team members during shifts to ensure optimal performance and customer satisfaction.
- Trained new staff on operational procedures and company standards.
- Managed inventory levels, ensuring adequate stock for peak service times.
- Implemented quality control measures to maintain food safety standards.
- Resolved customer complaints efficiently, enhancing overall dining experience.
- Monitored cash handling procedures to ensure accuracy and compliance with policies.
- Analyzed sales data to identify trends and improve service delivery strategies.
- Enhanced team performance by implementing efficient workflow processes and closely monitoring progress.
- Supported management in achieving budgetary goals by closely monitoring expenses, identifying areas of waste, and implementing cost-saving measures when necessary.
- Ensured timely completion of all assigned tasks during shifts, maximizing productivity within the team.
- Led team meetings to discuss goals, address concerns, celebrate successes, and provide updates on ongoing initiatives or upcoming changes within the organization.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
- Streamlined scheduling processes by effectively balancing staff availability with business needs, minimizing labor costs while maintaining adequate coverage.
- Contributed to increased sales by actively promoting special offers and upselling products when appropriate.
- Assisted in the development of training materials for new shift leaders to ensure consistency in operations.
- Managed inventory levels with accurate record-keeping and timely ordering, reducing waste and optimizing stock levels.
- Maintained a safe and clean working environment, adhering to company policies and safety protocols.
- Provided clear communication between management and staff, fostering a positive work atmosphere.
- Resolved conflicts among employees professionally and efficiently, maintaining a harmonious work environment.
- Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
- Handled customer complaints professionally and efficiently, working towards satisfactory resolutions that maintained positive relationships with patrons.
- Oversaw cash handling procedures at the end of each shift, guaranteeing accuracy in financial reporting and proper security measures were taken.
- Promoted excellent customer service among team members, resulting in increased customer satisfaction ratings.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Reviewed training programs regularly and realigned strategies to meet changing needs.
- Produced detailed training reports to comprehensively assess employee performance.
- Reached out to managers and team leaders to source requirements for training and identify needs.
- Supported and helped facilitate organizational growth by developing employee training plans.
- Supported and coached employees as part of successful training initiatives.
- Led regular workshops focused on helping employees stay up to date on industry best practices.
- Customized training sessions by employee type, level and management requirements.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
- Served consistent portions following recipes and control standards.
Assistant Manager
Domino's Pizza
08.2022 - 05.2025
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
Food Prep/Waitress
Winking Lizard Tavern
04.2021 - 09.2022
- Effectively communicated with kitchen staff to ensure timely delivery of meals and accommodate special requests or dietary restrictions
- Served food and beverages to customers in a professional manner, adhering to established serving standards
- Maintained cleanliness and organization of work area, including tables, chairs, utensils, and condiments
- Upsold menu items such as daily specials or desserts to increase revenue per table
- Maintained knowledge of menu items including ingredients and preparation methods
- Prepared separate checks accurately for large parties upon request
- Consistently provided friendly interactions with guests while remaining attentive but not intrusive
- Maintained composure under pressure during busy periods, ensuring efficient service and customer satisfaction
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders
- Assisted in the setup and breakdown of dining areas for opening and closing shifts
- Followed proper sanitation procedures when handling food, utensils, and equipment
- Effectively communicated daily specials or menu changes to guests in a clear and concise manner
Line Cook/Prep Cook
Chipotle
06.2020 - 07.2022
- Maintained a clean and organized work station, ensuring compliance with food safety regulations
- Assisted in inventory management by monitoring stock levels, rotating perishable items, and minimizing waste
- Trained new kitchen staff on proper cooking techniques, recipe adherence, and food safety procedures
- Managed ingredient inventory by conducting regular stock checks and placing orders as needed for timely replenishment
- Closely monitored cooking temperatures throughout the shift to ensure food safety standards were met
- Closely monitored food costs by accurately measuring ingredients and minimizing waste during prep work
- Maintained a clean and organized kitchen environment by following sanitation guidelines at all times
Education
Legal/ medical Studies - undefined
Avon High School
Avon, OH06.1999
Skills
Food safety management
- Workplace safety
- Team management
- Employee motivation
- Peer coaching
- Motivational techniques
- Group dynamics
- Compliance training
- Learning management systems
- Succession planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Team leadership
- Active listening
- Organizational skills
- Adaptability and flexibility
- Effective communication
- Verbal and written communication
- Decision-making
- Cash handling
- Food preparation
- Relationship building
- Food safety management
- Cooking techniques
- Hygiene practices
- Team building
- Task prioritization
- Safety training
- Sanitation standards
- Worker training
- Self motivation
- Food and beverage service
- Interpersonal skills
- Food presentation
- Conflict resolution
- Food safety compliance
- Kitchen equipment operation and maintenance
- Professionalism
- Goal setting
- Staff management
- Interpersonal communication
- Task delegation
- Greeting and seating guests
- Hiring and onboarding
- Quality control
- Service training
- Staff training
- Food safety understanding
- Opening and closing procedures
- Food plating and presentation
- Work area inspection
- Inventory control
- Waste management
- Time management abilities
- Food safety management
- Customer retention
- Work station assignments
- Food production management
- Crisis management
- Inventory controls
- Labor cost control
- Professional demeanor
- Problem-solving aptitude
- Order processing
- Table setting
Fine dining experience
Assistant manager experience
Store management
Inventory control
Customer service
Bakery
Bartending
Team management
Cleaning
Cash handling
Restaurant management
Catering
Retail sales
Sales
B2B sales
Supervising experience
Computer skills
Retail management
Food safety
Cosmetology
Account management
Management
Grocery store
Marketing
Food preparation
Cash register
Sales management
Basic math
Cooking
Host/hostess experience
Food service
Certification
Food Handler Certification
Timeline
Shift Leader in Training
Pizza Hut
10.2025 - Current
Assistant Manager
Domino's Pizza
08.2022 - 05.2025
Food Prep/Waitress
Winking Lizard Tavern
04.2021 - 09.2022
Line Cook/Prep Cook
Chipotle
06.2020 - 07.2022
Legal/ medical Studies - undefined
Avon High School
Personal Information
Date of Birth: 05/16/1980