Lauren Norris
Everett,MA
Summary
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Shift Leader in Training
Panda Express
Medford, MA
10.2023 - Current
- Managed cash registers throughout shift, ensuring accuracy in all transactions.
- Demonstrated excellent customer service skills when interacting with guests or patrons.
- Provided coaching and mentoring support for junior staff members.
Bartender
Bobby C’s
Melrose, Massachusetts
10.2022 - 05.2024
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Attended regular training sessions to stay updated on new products or trends.
Bartender
Buona Vita Ristorante Italiano
Enfield, CT
08.2016 - 07.2021
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Attended regular training sessions to stay updated on new products or trends.
Customer Service Representative
TJ Maxx, TJX Companies
Vernon , CT
09.2018 - 05.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Enfield High School
Enfield, CT06-2015
Skills
- Employee Motivation
- Team Management
- Workplace Safety
- Scheduling Coordination
- Order Management
- Taking payment
- POS skills
- Cash Handling
- Time management
- Taking orders
- Customer service
- Career Development
- Training Needs Analysis
- Learning Management Systems
- Food Safety
- Policies Development
- Equipment Inspection
- Budget Development
- Supply Ordering
- Inventory Control
- Food and Beverage Service
- Reservations Coordination
- Professional Demeanor
- Continuous Improvement
- Relationship Building
- Excellent Communication
- Food safety understanding
Timeline
Shift Leader in Training
Panda Express
10.2023 - Current
Bartender
Bobby C’s
10.2022 - 05.2024
Customer Service Representative
TJ Maxx, TJX Companies
09.2018 - 05.2021
Bartender
Buona Vita Ristorante Italiano
08.2016 - 07.2021
High School Diploma -
Enfield High School