Tierra Martinez
Phoenix,AZ
Summary
As customer service professional, brings valuable experience in managing shift operations and ensuring high level of service consistency. Known for fostering collaborative team environment and prioritizing results. Shows adaptability in meeting changing demands and delivering quality service. Key skills include team leadership and operational oversight.
Developed leadership and team coordination skills in fast-paced environment, looking to transition into new field. Demonstrated ability to manage operations and foster collaborative work culture. Seeking opportunities to leverage skills in communication and problem-solving in new setting.
Overview
4
4
years of professional experience
Work History
Shift Leader in Training
Panda Express Restaurant
08.2024 - Current
- Oversaw cash handling procedures at the end of each shift, guaranteeing accuracy in financial reporting and proper security measures were taken.
- Contributed to increased sales by actively promoting special offers and upselling products when appropriate.
- Led team meetings to discuss goals, address concerns, celebrate successes, and provide updates on ongoing initiatives or upcoming changes within the organization.
- Managed inventory levels with accurate record-keeping and timely ordering, reducing waste and optimizing stock levels.
- Continuously sought opportunities for personal growth and development within the role, attending relevant training sessions or workshops to enhance leadership skills and industry knowledge.
- Promoted excellent customer service among team members, resulting in increased customer satisfaction ratings.
- Assisted in the development of training materials for new shift leaders to ensure consistency in operations.
Cashier
Chick Fill A
03.2024 - 11.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cook Shift Leader
Native Grill and Wings
09.2023 - 01.2024
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Host,busser
Cold Beers And Cheeseburgers
03.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Cook
Capriotti's
03.2023 - 07.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Developed system for inventory management, reducing waste and cutting costs.
Cashier,Cook
Quick Trip
10.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Server/host
Blue Mesa Taco
06.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Linda Abril Education Academy
3000 N 19th Ave Phoenix, AZ 85015 United States12.2023
Skills
- Workplace safety
- Team management
- Employee motivation
- Scheduling coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Excellent communication
- Self motivation
Timeline
Shift Leader in Training
Panda Express Restaurant
08.2024 - Current
Cashier
Chick Fill A
03.2024 - 11.2024
Cook Shift Leader
Native Grill and Wings
09.2023 - 01.2024
Host,busser
Cold Beers And Cheeseburgers
03.2023 - 08.2023
Cook
Capriotti's
03.2023 - 07.2023
Cashier,Cook
Quick Trip
10.2021 - 05.2022
Server/host
Blue Mesa Taco
06.2021 - 10.2021
High School Diploma -
Linda Abril Education Academy
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