Ernandez Edme
Bradenton,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal
07.2024 - Current
- Monitored premises on behalf of security company, always adhering to organizational guidelines and client service standards.
- Worked to protect people and property, reporting safety concerns, security breaches and unusual circumstances.
Customer Service Representative
Maximus
04.2025 - 12.2025
- Resolved customer inquiries through effective problem-solving and communication skills.
- Streamlined processes to enhance response times and improve customer satisfaction.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
- Managed escalated complaints, ensuring prompt resolution and maintaining client relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Security Guard
First Coast Security
10.2022 - 09.2023
- Promoted the highest level of safety on behalf of security company.
- Interfaced professionally with thousands of individuals each week, participating in core aspects of operations.
- Communicated directly with senior management, law enforcement officials, vendors and Customer, working to address and resolve issues in a timely fashion.
- Monitored closed circuit televisions and alarm systems, verifying badges and identification of all employees and visitors.
- Contributed to emergency response procedures for critical incidents such as Injury, Fire, Noise, Trespass.
AA Associate
Amazon
08.2020 - 09.2022
- Developed training materials for new associates, improving onboarding efficiency.
Education
Certificate - Business Communication, Business Basics, Excel, Word, Outlook, PowerPoint, Business Writing, Public Speaking, Career Development & Interpersonal Relations, Computer Applications, Advanced Excel, Email Communications Practicum, Intro to Business, Intro to Customer Service for Sales, Customer Support and Business, Financial Manage, Business Analysis
Year Up United
Jacksonville, FL07.2025
Skills
- Operations Management
- Calendar Management
- Performance Optimization
- Training Initiatives
- Email Campaigns
- Data Management
- MS Word
- MS Excel
- MS Teams
- MS Project
- Canva
- Google Workspace
- Zoom
- Verbal and written communication
- Security camera monitoring
- Workplace safety
- Work ethic
Certification
- Giddens Security Corporation-Security License, 03/01/20
- Akoustiro-Jazz-Music Certification - Honor of being one of the best members of the team., 12/01/17
Timeline
Customer Service Representative
Maximus
04.2025 - 12.2025
Security Guard
Allied Universal
07.2024 - Current
Security Guard
First Coast Security
10.2022 - 09.2023
AA Associate
Amazon
08.2020 - 09.2022
Certificate - Business Communication, Business Basics, Excel, Word, Outlook, PowerPoint, Business Writing, Public Speaking, Career Development & Interpersonal Relations, Computer Applications, Advanced Excel, Email Communications Practicum, Intro to Business, Intro to Customer Service for Sales, Customer Support and Business, Financial Manage, Business Analysis
Year Up United