Ernandez Edme
Bradenton
Summary
Dynamic security professional with a proven track record at Allied Universal, excelling in operations management and customer service. Adept at enhancing workplace safety and optimizing performance through effective communication and training initiatives. Committed to protecting people and property while fostering strong client relationships and ensuring compliance with security standards.
Overview
2
2
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Bradenton
01.2026 - Current
- Delivered exceptional customer service during interactions with clients and the public, enhancing positive experiences.
- Executed regular security patrols of facility grounds and parking areas to ensure safety and deter potential incidents.
- Monitored security systems and ensured proper functioning of all equipment.
- Conducted regular patrols to maintain safety and security across assigned areas.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
Customer Service Representative
Maximus
04.2025 - 12.2025
- Resolved customer inquiries through effective problem-solving and communication skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed escalated complaints, ensuring prompt resolution and maintaining client relationships.
- Streamlined processes, enhancing response times and elevating customer satisfaction.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Analyzed customer feedback to identify trends and suggest targeted service improvements.
- Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Security Guard
Allied Universal
07.2024 - 03.2025
- Monitored premises for security company, ensuring compliance with organizational guidelines and client service standards to maintain safety.
- Protected people and property by reporting safety concerns, security breaches, and unusual circumstances to enhance security response.
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to identify potential security risks.
- Responded promptly to alarms and emergencies as part of security protocol.
Education
Certificate - Business Communication, Business Basics, Excel, Word, Outlook, PowerPoint, Business Writing, Public Speaking, Career Development & Interpersonal Relations, Computer Applications, Advanced Excel, Email Communications Practicum, Intro to Business, Intro to Customer Service for Sales, Customer Support and Business, Financial Manage, Business Analysis
Year Up United
Jacksonville, FL07-2025
Skills
- Surveillance Monitoring
- Incident Reporting
- Emergency Response
- Risk Assessment
- Workplace safety
- Data Management
- Operations Management
- Microsoft Excel
- MS Word
- MS Project
- MS Teams
- Google Workspace
- Zoom
- Report Writing
- Communication skills
- Work ethic
- Work ethic
Timeline
Security Officer
Allied Universal Security Services
01.2026 - Current
Customer Service Representative
Maximus
04.2025 - 12.2025
Security Guard
Allied Universal
07.2024 - 03.2025
Certificate - Business Communication, Business Basics, Excel, Word, Outlook, PowerPoint, Business Writing, Public Speaking, Career Development & Interpersonal Relations, Computer Applications, Advanced Excel, Email Communications Practicum, Intro to Business, Intro to Customer Service for Sales, Customer Support and Business, Financial Manage, Business Analysis
Year Up United