ERNEL PENALOSA
JUNEAU,AK
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Ramp Agent position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
WAITER
CANTON ASIAN BISTRO
12.2024 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
CUSTOMER SERVICE/TOUR ATTENDANT
TEMSCO INDUSTRIRES
05.2024 - Current
- Greeting passengers as they arrive at the base and clearly presenting FAA-required safety information.
- Preparing guests for their tour including answering guest's questions and providing glacier boots.
- Assisting passengers loading and unloading from helicopters.
- Following Ramp Supervisor and Pilot instructions to fuel aircraft as needed.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
JUNEAU-DOUGLAS HIGH SCHOOL
JUNEAU, ALASKA Bachelor of Arts - BUSINESS MARKETING
UNIVERSITY OF ALASKA SOUTHEAST
JUNEAU, ALASKASkills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Professional appearance
Timeline
WAITER
CANTON ASIAN BISTRO
12.2024 - Current
CUSTOMER SERVICE/TOUR ATTENDANT
TEMSCO INDUSTRIRES
05.2024 - Current
High School Diploma -
JUNEAU-DOUGLAS HIGH SCHOOL
Bachelor of Arts - BUSINESS MARKETING
UNIVERSITY OF ALASKA SOUTHEAST
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