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Ernesha Haynes
General Manager
La Vergne,TN
Work Preference
Summary
Dynamic Marine Corps veteran with a proven track record in training team members, conducting evaluations, and meticulously reviewing records. Recognized for exceptional attention to detail and strong organizational skills, complemented by a safety-driven mindset and unwavering work ethic. As a versatile Managing Partner, maximized profits through innovative revenue generation and cost reduction strategies while enhancing productivity. A decisive leader and strategic planner, adept at navigating challenges with resilience and a forward-thinking approach to drive organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Shake Shack
Nashville Tennessee , United States
03.2023 - Current
- Negotiated resolutions for staff member conflicts by understanding concerns and identifying mutually agreeable solutions.
- Assisted in managing budget implementations for various projects. Supported employee reviews to enhance performance feedback processes. Coordinated training schedules to facilitate staff development. Aided in contract negotiations to secure favorable terms.
- Facilitated training and support initiatives to drive team performance and ensure high levels of customer satisfaction.
- Refined inventory management systems to ensure consistent product availability and decrease waste.
Executive Chef
Kitchen Social
Orange, OH
04.2022 - 01.2023
- Supervised daily business operations, ensuring effective inventory management and exceptional customer service in restaurant.
- Monitored and assessed incoming deliveries to guarantee compliance with established food quality benchmarks.
- Conducted thorough checks to verify compliance in the preparation of menu items and fulfillment of customer special requests.
- Oversaw menu modifications to optimize food cost management. Directed quality assurance initiatives to uphold sanitation and safety protocols. Managed safety processes to enhance operational efficiency.
- Enhanced kitchen team performance by implementing comprehensive training programs, addressing disciplinary issues, and conducting regular performance reviews.
- Designed a strategic inventory control model to drive a 5% increase in profits and operational efficiency.
Managing Partner
Bonefish Grill
10.2018 - 04.2022
- Engaged in partner program management to leverage professional connections developed during tenure at Applebee's.
- Acquired comprehensive training across diverse establishments, leading to an offer to operate own store.
- Developed and instituted process improvements to streamline workflows and optimize performance.
- Assessed financial performance and presented insights on cost efficiency to stakeholders and investors.
- Directed operations and formulated strategic plans to achieve sustained business growth annually.
- Oversaw cost reduction initiatives achieving a 3% decrease. Managed delivery schedules to optimize efficiency. Executed risk analysis to drive profitability improvements.
- Facilitated personnel development through comprehensive training on management principles and company procedures to optimize performance.
Certified Forklift Operator
Pepsico Inc.
07.2017 - 10.2018
- Utilized forklifts to strategically relocate materials, improving workflow and efficiency in warehouse environments.
- Performed regular inspections and maintenance on equipment to guarantee peak operational efficiency.
- Facilitated training sessions for new employees on safe forklift operation and workplace best practices.
- Collaborated with team to enhance workplace safety protocols and practices.
FOH & BOH Manager
Applebee's Neighborhood Grill
Indian Springs, NV
07.2012 - 06.2017
- Followed operational procedures and enforced product standards, quality and consistency
- Verified prepared food met standards for quality and quantity before serving to customers
- Worked as Manager on Duty handling both front and back of house simultaneously
- Maximized quality assurance by completing frequent line checks
- Weekly met with kitchen staff to discuss AVT and areas of opportunity
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies
- Promoted to management after six months of simultaneously working back and front of house
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 11% food waste reduction
BOH Manager Indian Springs, OH
January 2015- June 2017
FOH Manager Indian Springs, OH
January 2013- January 2015
BOH Manager Picayune, MS
July 2012- January 2013
Motor Transport Operator (3531)
United States Marine Corps
Camp Pendleton South, CA
04.2008 - 07.2012
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance
- Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations
- Patrolled and monitored all property areas by operating company vehicle
- Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
Education
GED -
Cuyahoga Community College
Cleveland, OH12-2015
High School Diploma -
White Dove Fellowship & Inner Beauty Educators
Harvey, LA06-2007
Skills
- Food production oversight
- Personnel oversight
- Inventory management
- System performance improvement
- Proven leadership abilities
- Dedicated work ethic
- Support-driven
- Effective problem resolution
- Efficient kitchen staff management
- Precision in order fulfillment
- Food safety practices
- Strategic business planning
- Experience in business growth strategies
- Proficient in conflict management
Certification
ServSafe Food Protection Manager Certification - valid until Oct 3 2030
Timeline
Assistant General Manager
Shake Shack
03.2023 - Current
Executive Chef
Kitchen Social
04.2022 - 01.2023
Managing Partner
Bonefish Grill
10.2018 - 04.2022
Certified Forklift Operator
Pepsico Inc.
07.2017 - 10.2018
FOH & BOH Manager
Applebee's Neighborhood Grill
07.2012 - 06.2017
Motor Transport Operator (3531)
United States Marine Corps
04.2008 - 07.2012
High School Diploma -
White Dove Fellowship & Inner Beauty Educators
GED -
Cuyahoga Community College