Ernest Asare
Triangle,VA
Summary
Proven IT Support Engineer with a track record of enhancing system performance and user satisfaction at Ghana Ports and Harbors Authority. Skilled in Network Troubleshooting and offering exceptional Help Desk Support, adept at driving solutions with a focus on improving operational efficiency. Expert in IT Asset Management, demonstrating strong communication skills and a commitment to resolving complex technical issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Ghana Ports and Harbors Authority
12.2022 - 09.2023
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
IT Technician
Telecel Ghana
04.2020 - 08.2022
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
Education
Bachelor of Science - Information Technology
Takoradi Technical Unoversity
Takoradi, Ghana12.2023
Associate of Applied Science - Information Technology
Takoradi Technical University
Takoradi, Ghana10.2022
High School Diploma -
Takoradi Senior High School
Takoradi, Ghana07.2016
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Software Installation
- Data Backup and Recovery
- Software Upgrades
Certification
- Cybersecurity For Everyone, Coursera, University of Maryland, July, 2024
Languages
Twi
Native or Bilingual
Fante
Native or Bilingual
English
Native or Bilingual
Timeline
IT Support Engineer
Ghana Ports and Harbors Authority
12.2022 - 09.2023
IT Technician
Telecel Ghana
04.2020 - 08.2022
Bachelor of Science - Information Technology
Takoradi Technical Unoversity
Associate of Applied Science - Information Technology
Takoradi Technical University
High School Diploma -
Takoradi Senior High School
- Cybersecurity For Everyone, Coursera, University of Maryland, July, 2024
Similar Profiles
Rita AddaiRita Addai
NA at Ghana Ports And Harbors AuthorityNA at Ghana Ports And Harbors Authority
Joseph EsselJoseph Essel
Intern at Ghana Ports And Harbors AuthorityIntern at Ghana Ports And Harbors Authority
Abu Ishmael AkateAbu Ishmael Akate
Heavy Equipment Operator at GPHA Ghana Ports And Harbors AuthorityHeavy Equipment Operator at GPHA Ghana Ports And Harbors Authority